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Questar wins contract to develop Tennessee test to replace failed TNReady

After a rocky year of standardized testing, Tennessee is starting fresh with Questar, a large-scale test maker that will begin administering the state’s assessments for grades 3-11 in the upcoming school year.

Education Commissioner Candice McQueen announced Wednesday that the state plans to award a two-year contract to the Minneapolis-based company, with an option to extend the contract for up to five years, at a cost of about $30 million annually.

The state also is not racing back into online testing. Having seen its testing program grind to a halt this year due to a sweeping failed rollout of its TNReady assessment, Tennessee will phase in online testing over a three-year period, McQueen said.

For the upcoming school year, the state will administer paper-and-pencil tests for grades 3-8. For high school end-of-course exams, the department will work with Questar to provide an online option “if both schools and testing platform demonstrate early proof of successful online administration,” according to a news release. Districts also will have the option to choose paper-based assessments for high school students.

“Students, teachers and parents deserve a better testing experience in Tennessee, and we believe today’s announcement is another step in the right direction,” McQueen said in the release.

The choice of Questar gives the Minneapolis company only months to work with before the first testing happens in Tennessee. No time can be wasted: some high school students will need an assessment by as soon as November, and the federal government requires annual testing.

McQueen said Questar has a track record for working on a short timeline. With only a few snafus, the company successfully administered New York’s assessments for grades 3-8 to about 1.3 million students after winning the contract last summer. It also developed the Mississippi annual assessment on a timeline similar to Tennessee’s in 2015.

“Questar has recent experience developing a large-scale test thoughtfully and urgently,” McQueen said. “We believe it is the right partner to collaborate with … to develop assessments that are meaningful and measure what our students truly know and understand.”

In addition, Questar will have a foundation on which to work. A State Department of Education team began crafting next year’s assessment earlier this spring after McQueen fired Measurement Inc., a small North Carolina-based company that state officials blamed for the botched rollout of its TNReady assessment for math and English, as well as its science and social studies TCAPs.


For a clearer picture of what went wrong with TNReady, check out a Chalkbeat analysis of emails that reveal months of missteps leading up to the failed online testing debut.


The choice of Questar was not surprising. The department wanted a vendor who has had success developing statewide online assessments. Few vendors have done that; even fewer have done so successfully. Measurement Inc. had more than 40 years of experience but had never rolled out a statewide assessment program on the scale requested by Tennessee.

Questar will be charged with developing assessments for grades 3-8 in math, English, science and social studies, with an eye on transitioning the state assessments online.

Candice McQueen
PHOTO: TN.gov
Candice McQueen

During an afternoon conference call with reporters, McQueen said the decision to walk back into online testing instead of running has nothing to do with Questar but more to do with Tennesseans’ comfort level with computerized testing in the wake of TNReady’s online failure. The state will begin the shift with its older students, who have more digital experience.

Initial reaction to this week’s announcement focused on the state’s new timeline for online testing.

“It is encouraging to learn that the department has listened to feedback from educators and district leaders and will be phasing in the transition to online testing more slowly and deliberately,” said a statement from the Professional Educators of Tennessee.

State officials said they expect to finalize its contract with Questar next week. Earlier this spring, the department hired Questar as the state’s vendor for an optional second-grade assessment.

The State Department of Education used an emergency procurement process to select Questar for its biggest contract, working on an expedited timeline to find a qualified company in time to develop next year’s test. Before deciding, state education officials had conversations with multiple vendors, including Educational Testing Services, Data Recognition Corp., Measured Progress, Pearson, ACT and Houghton Mifflin.

State officials emphasized that they did their homework, having “engaged with the vendor’s references as well as independently reaching out to the other states that have contracted with Questar,” according to the release. “Independently verifying the vendor’s work was a priority throughout the vetting process.”

The relationship with Measurement Inc., which was selected before McQueen came on board, was mostly troubled. McQueen waited to pull the plug on the contract, though, in deference to students and teachers, she told Chalkbeat last week.

The Tennessee Office of General Services selected Measurement Inc. out of five interested vendors in 2014, awarding the company a $108 million contract. Prior to 2014, Tennessee contracted with Pearson for most of its end-of-year tests. The state created an emergency contract with Pearson, worth about $18.5 million, a month after firing Measurement Inc.

Editor’s note: This story has been updated with new information.

The timeline below tracks the twists and turns of Tennessee’s testing journey.

*Chalkbeat reporters Grace Tatter and Laura Faith Kebede contributed to this report.

Are Children Learning

More Memphis area students are graduating high school. But what does that mean?

PHOTO: Jacinthia Jones
The 2018 spring graduation for the Memphis Virtual School was held May 22 in the Hamilton High School auditorium.

The number of students graduating from high schools in Shelby County and across the state has been rising for the last 10 years, but recent allegations of widespread improper grade changes in Memphis last year called into question if graduation rates were marred.

The results of a deeper probe of seven schools with high numbers of grade changes on transcripts is expected this month. But Shelby County Schools officials said a number of strategies have contributed to the district’s growing number of graduates and they believe better monitoring of grade changes would protect the integrity of those numbers, including sudden jumps.

“It’s our goal to aggressively increase academic performance and graduation rates at a more rapid pace, and we’ve implemented a number of strategies to do so,” the district said in a statement. “Therefore, it would be imprudent to see jumps in graduation rates alone as an indicator of improper grading practices.”

Grade changes had an impact on how many students graduated at Trezevant High School, the first school implicated in the controversy. Fifty-three students over four years obtained a diploma without passing the necessary classes, an investigation found.

Leaving high school with a diploma greatly increases a student’s chances of finding a job with a living wage and avoiding jail. But Tennessee policymakers have been pushing for more education beyond high school since college graduates and those with job certifications through technical colleges and similar schools have an even better chance of higher incomes later in life.

School districts often tie student performance to their graduation rates, citing better academics as one factor in rising graduation rates. In addition, federal law requires states to report their districts’ rates every year to monitor if some groups of students are lagging behind their peers.

Marisa Cannata, who consults with districts through Vanderbilt University on how to improve high schools, said getting a high school diploma “doesn’t mean that they’re college-ready.” The only thing the number of students who graduated truly measures is “accumulating credits in a timely manner.”

“I think of them as only one indicator of how well a school is serving a student,” she told Chalkbeat. “True improvement is going to be reflective in multiple indicators.”

Nonetheless, the district’s rising graduation trends reflect a similar upward trajectory for state and national graduation rates. The rate is calculated by dividing the number of students who graduate after four years by the total number in a high school cohort.

Tennessee is ahead of the pack in figuring out how to get more students to stay in and complete high school, said Jennifer DePaoli, the lead author on a recent national report analyzing federal graduation rate data.

“Tennessee is a state that we would say has really proven itself when it comes to raising student graduation rates,” she told Chalkbeat, adding it “still has some room to grow.”

In 2013, Tennessee was applauded in a national graduation report for outpacing the national average in nearly every category, including students from low-income families and students with disabilities. But in DePaoli’s report released last week, Tennessee’s growth in graduating its students has slowed, and has the 8th highest percentage of black students who didn’t graduate on time. The state’s graduation rate for students from poor families still ranks among the highest in the nation, however.

Before 2013, most students in the former suburban district, commonly referred to as legacy Shelby County Schools, consistently exceeded the state and national average with as many as 96 percent of students graduating on time. The number of students graduating from Memphis City Schools, which dissolved in 2013 after city school board members voted to consolidate with the county district, lagged behind the national and state average, hovering between 62 and 72 percent.

Legacy Shelby County Schools and Memphis City Schools graduation rate compared to U.S. (2008-2012)

Source: Tennessee Department of Education; Graphic by Sam Park

Since then, more students have graduated from high school. After the merger in 2013, the county split again into seven school systems.

One of Shelby County Schools’ goals is to have 90 percent of students graduating on time by 2025. The district, which is the largest in Tennessee, now sits at 79.6 percent for the class of 2017. Official numbers for the class of 2018 are expected to be released this fall.

Shelby County Schools, municipal districts, and the Achievement School District compared to U.S. (2013-2017)

Source: Tennessee Department of Education; Graphic by Sam Park

In the middle of all that, Tennessee raised the bar for students to graduate. The state had been stung in 2007 by a national report saying the existing state standards were weak and misled parents about how their students ranked against their peers nationwide. So, Tennessee started phasing in new graduation requirements in 2009 that increased the number of credits needed to graduate and introduced the current end-of-course exams.

Also, the state changed how schools and teachers are evaluated. In 2009, Memphis City Schools got a $90 million grant from the Bill & Melinda Gates Foundation to overhaul how the district recruits, trains, and evaluates its teacher workforce.

In 2010, the Tennessee Department of Education got a $500 million federal grant to recreate how it measures school success and partially tie teacher evaluation scores to student test results.

The state-run Achievement School District was born from that grant and started taking over low-performing schools in 2012. (The district didn’t have graduating seniors at high schools until 2014.)

In recent years, Shelby County Schools began to use data to help target students who might be at risk of dropping out. That kind of early warning system is part of a growing national effort to use mounds of student data to remove barriers to graduating, such as getting help with schoolwork, or pointing families to community resources to reduce absences early in a student’s high school career.

The district has also added reading specialists for ninth grade students who are behind and night and online classes for high school students so they wouldn’t have to wait until summer to retake failed courses. And before a student fails a class, district leaders have increased the number of offerings during the semester for a student to recover their grade.

In Memphis-area schools, 11 of the 48 in the region have fewer students graduating now than they did in 2008. Four of them dropped more than 5 percentage points:

  • Wooddale High School
  • Raleigh Egypt High School
  • Bolton High School
  • Ridgeway High School

Though there are 13 schools that have seen significant growth in the number of students who have graduated since 2008, they haven’t kept up with the district’s average ACT score, a common indicator of a student’s readiness for college.

But graduation rates and the ACT don’t actually measure the same things, said DePaoli.

“A lot of people would like to argue if graduation rates go up, we should be seeing gains in ACT scores and things like that,” she said. “We would like to see those things track together, but I don’t think there’s enough alignment there.”

Still, she said, “if kids aren’t getting higher scores on the ACT but the graduation rate is increasing, there is something to be really fearful of.”

Five Memphis area schools have now exceeded the district average for students graduating. Here are the 13 with the most growth:

  • B. T. Washington High School*
  • Oakhaven High School*
  • Martin Luther King College Preparatory High School (formerly Frayser High School)**
  • Hamilton High School
  • Sheffield High School
  • Westwood High School
  • Kingsbury High School
  • Manassas High School
  • East High School*
  • Craigmont High School*
  • Fairley High School**
  • Mitchell High School
  • Whitehaven High School*

*Schools that now exceeds Shelby County Schools’ graduation rate
** Taken over by the Achievement School District in 2014

Below you can look at your high school’s graduation rates over the years.

What went down

‘There was no cyber attack,’ investigator says of Tennessee’s online testing shutdown

PHOTO: Manuel Breva Colmeiro/Getty Images

Questar’s unauthorized change of an online testing tool — not a possible cyber attack, as earlier reported by the company — was responsible for shutting down Tennessee’s computerized exams on their second day this spring, the state’s chief investigator reported Wednesday.

An independent probe determined that “there was no cyber attack,” nor was any student data compromised, when thousands of students could not log onto the online exam known as TNReady on April 17.

Instead, investigators said, Questar was mostly responsible for this year’s testing miscues. The main culprit was a combination of “bugs in the software” and the slowness of a computerized tool designed to let students turn text into speech if they need audible instructions.

Comptroller Justin P. Wilson reviewed early findings of his office’s internal review and the external investigation by a company hired by the Education Department during a legislative hearing in Nashville.

Education Commissioner Candice McQueen also told lawmakers that Tennessee is docking Questar about $2.5 million this year out of its $30 million contract because of the online problems that plagued many students and schools during the three-week testing window.

Payments being withheld are punitive, as well as to cover the state’s costs to address the problems, she said, adding that other discounts could follow.

Last week, McQueen announced that the state plans to launch a new search this fall for one or more testing companies to take over TNReady beginning in the 2019-20 school year. She said a track record of successful online testing is a must.

The text-to-speech tool worked fine last fall when a smaller number of high school students tested online. But the state said Questar made a “significant and unauthorized change” to that feature before the launch of spring testing that affects the vast majority of Tennessee students.  

“We now know this decision led to the severity of other issues we experienced during online testing,” the Education Department said in a statement.

House Speaker Beth Harwell and Rep. Jeremy Faison asked the comptroller to review the state’s contract with Questar, particularly related to reports of a possible cyber attack. Wilson’s office also looked into other technical snafus that disrupted student testing for days, prompting the legislature to pass emergency laws that make this year’s scores inconsequential.

“We believe that the student testing issues occurred primarily because of how Questar set the student assessment system up to work,” said Brent Rumbley, the comptroller’s information systems audit manager.

Education Commissioner Candice McQueen testifies during Wednesday’s hearing, where specialists in the state comptroller’s office also testified.

On the second day of exams, Rumbley said, those issues manifested themselves in a suspiciously high volume of internet traffic to the testing platform.

“That’s what led the Department of Education and Questar to believe that there may have been a cyber attack,” he told lawmakers. “This traffic eventually shut the system down.”

Even though Questar upgraded the processing capability of its equipment in response, students and educators continued to report problems logging in, staying online, and submitting tests until Questar turned off the text-to-speech tool beginning May 1.

The comptroller’s office also found that Questar was ill-prepared to handle the fallout from the technical glitches. For instance, the company struggled to manually recover the high number of tests that students couldn’t submit online. And school personnel calling the customer service line experienced wait times as long as 60 minutes, prompting many to just hang up.

New details emerged Wednesday about other testing problems, too.

On April 25, a Questar employee “inadvertently overrode” custom rosters statewide that allowed schools to match students with available testing devices. “As a result, teachers and test coordinators had to scramble to get students the tests they should take,” Rumbley said.

The next day, more problems erupted when an internet cable was severed by a dump truck in a traffic accident in Hawkins County.

“According to the vendor that manages the fiber optic line, 21 districts were without internet from approximately two to four hours,” said Rumbley, adding that neither Questar nor the department could have prevented the outage that day.

Lawmakers will get an expanded look at the Education Department and its testing program in November when Wilson’s office presents the results of a year-long performance audit, along with findings from a massive survey of Tennessee educators about TNReady.

The two-hour hearing gave lawmakers a platform to take jabs at McQueen and her department for their handling of testing.

Rep. Bo Mitchell admonished the Education Department for tweeting on the second day of testing that Questar “may have experienced a deliberate attack” that morning.

“This gets into the public trust and throwing out information to the public from the Department of Education that the failure was a hack … Whose decision was that to put that out into the public domain without any proof?” asked Mitchell, a Democrat from Nashville.

McQueen clarified that the department never used the word “hack,” but reported that the testing system was experiencing a “pattern of data that was consistent with a cyber attack.” The description was based on what was known as the time, she said.

Sen. Janice Bowling, a Republican from Tullahoma, said Questar’s $2.5 million penalty “seems like a smack on the wrist” given the disruption caused by the company’s mistakes.

McQueen responded that the state is withholding almost $11 million invoiced by Questar for online testing as it continues negotiations. She added that the state’s biggest testing expenses stem from printing and transit costs for paper materials used by about half of its students this year. The state is transitioning to computerized testing and has decided to slow the switch for a second time in the wake of this year’s challenges.

Justin P. Wilson

Questar officials told Chalkbeat last week that the company plans to pursue the state’s new contract next year, but Rep. Craig Fitzhugh told McQueen that he doesn’t want the Minnesota-based company involved after it completes its current contract.

“I don’t think we can let Questar get in the ballgame again,” said the Ripley Democrat.

The proposal will be competitively bid, said Wilson, adding that Questar’s past performance will be taken into account.

For more on how Tennessee got here, read why state lawmakers share blame, too, for TNReady testing headaches.