First Person

Exclusive Excerpt: Doug Lemov’s “Practice Perfect”

People get feedback all the time. The kids on your Little League team get it. So do your direct reports, we hope. This means that they probably practice “taking” feedback quite a bit — they learn to get better at nodding with eye contact, making their tone free of defensiveness, and taking notes, even. Recipients may signal that they take feedback seriously, that they value it, but this does not necessarily mean that they use feedback. Nor does it make them better at employing feedback over time. In fact, the opposite may happen. People may practice ways of taking feedback that help them avoid doing anything about it.

The three of us have done this ourselves. We might make a show of busily writing down feedback a colleague gives us. The response shows that we appreciate it. There is earnest nodding, but in fact we may already know we will ignore the advice once we leave the room. Or we may intend to use it but end up losing sight of it amidst the wreckage of our tasks list. Or perhaps we try it briefly and tell ourselves we have made enough progress, or that the feedback wouldn’t really work.

These responses are common: people rarely practice using feedback. Really it’s just as likely that people get better over time at ignoring or deflecting it since that’s what they often practice doing: “Well, I can’t really do that.” “Oh, thanks, but I’ve tried that.” “Thanks, that’s really helpful.” (No action follows.)

Using feedback well is something that responds to practice. People get better at it by doing it. They learn how to adapt someone else’s advice so it fits their own style, for example; or how to focus on two or three key ideas at a time, or to take the risk of trying something that at first will be quite hard.

Getting good at using feedback — being coachable — is a skill with far-reaching implications. When people use feedback and improve, and see themselves improve at things, they come to believe in practice and in using feedback. And they’re more likely to remain on an upward developmental curve for another reason. As Joshua Foer describes in his study of memory, Moonwalking with Einstein, people often arrive at an “OK Plateau,” a point at which they stop improving at something despite the fact that they continue to do it regularly. “The secret to improving at a skill is to retain some degree of conscious control over it while practicing,” he notes, “to force oneself to stay out of autopilot.” The process of intentionally implementing feedback is likely to keep people in a practice state of increased consciousness and thus steeper improvement.

Research continually finds that teachers don’t like their professional development very much and don’t think that it helps. The causation runs both ways: training doesn’t help because people don’t trust it, and people don’t trust it because it doesn’t help them very much. If you train people successfully and they feel themselves getting better, however, it’s much more likely they will trust and commit to it.

One of the keys to getting people to use feedback is building a culture of tacit accountability — one where participants are expected and incentivized to use the feedback they’re given. If you’ve just given a member of your staff feedback, don’t ask her what she thought of it and whether it was helpful; ask her how it worked when she tried it, or how many times she tried it, or to publicly commit to a time and place when she’ll try it. We took on this challenge in our own workshops recently. Typically, participants might do a role play where they are asked to “teach” a simulated lesson to a group of their peers sitting around a table and playing the role of “students.” The teachers would attempt to use a technique on which we had trained them, in just a two- or three-minute lesson. At the end of their two or three minutes they would get feedback from their peers on how they did.

As we did these activities, we realized we needed to do multiple rounds of practice, to let people practice, struggle, get feedback, and then try again. But even after we did that, people often seemed unaware of how useful feedback from group members could be. They would struggle. Their peers would offer insight — often small, actionable things they could do to make their implementation miles better. And the “teachers” would smile and nod, and that’s it. Just as often the valuable insight would drift off into the ether.

Over time we realized we needed to appoint participants to a second role, a “coach,” whose job was to watch for one “positive,” something the teacher had done well that she should try to do more of — and one “delta,” something that could have been better or something different the teacher could have tried. We stopped the activity two minutes into the role play, and the teacher received her feedback; she could ask clarifying questions only briefly to make sure she understood, and then she would start over going back to the beginning and attempting to use the feedback right away.

One benefit of this structure was its implicit accountability: it was hard for teachers to ignore the feedback. For one thing, it was public. Six or seven people had heard them get it; they were explicitly asked to try it just a minute later. It would be egregious not to try it at all. Another benefit was that after the feedback, the role play went back to the beginning — it was a replay of the same situation, not a continuation of the role play in which the requisite situation may not have occurred. This made the opportunity to use the feedback a reliable event. A third benefit was that the coach got to see right away if his or her feedback was effective — and this was important too since we were training instructional leaders whose job was to give effective feedback.

We found that people were stunned by how well tiny adjustments worked and how significant the effect could be. The coach would tell them to flash a smile when they asked the question; to put their arms behind their back. Whether they at first agreed with the feedback or not, they tried it, and often, against their initial instincts, the feedback proved effective. The results were immediately apparent. By being nudged to use the feedback, they came to believe in it and that small changes could indeed make a very big difference.

We added this wrinkle to almost every role play we do. It became a purpose in itself: to socialize people to use feedback, to practice using feedback and let people see themselves succeeding at change. Practicing using feedback before they’ve had a chance to rationalize it away can produce a demonstrably different result — and make people believe in their own power to shape their world.

Since reengineering our training sessions so that teachers would practice using feedback, we’ve found ourselves applying the insight we’ve gained in other settings. One in particular is applicable to almost any organization: preparing a manager for an especially critical or difficult conversation. This is one of the most potentially effective — but generally untapped — applications of practice in the business world. It is a classic example of a case where organizations don’t think that practice applies to them, as Chip and Dan Heath observe in their outstanding book Switch: “Business people think . . . [y]ou plan and then you execute. There’s no ‘learning stage’ or ‘practice stage’ in the middle. From the business perspective, practice looks like poor execution.”

Consider a manager, David, who has to have a critical conversation with an employee, Susan, who is talented and smart but sloppy on details and who tends to hear feedback as advice (Here’s something you might consider trying) rather than guidance (As your manager I am asking [or telling] you to do it this way). Not only has this led to mistakes and poor performance, but it has increased the level of tension between Susan and David. He’s frustrated with her and inclined not to renew her contract. He’s planned a meeting to communicate the extent of his concerns to her and to explain — again, in his mind, but for the last time — exactly what the problem is. To prepare, David schedules a meeting with his boss, Laura, in which they’ll practice the meeting and role-play. During these role plays, feedback is a constant. Let’s say David begins by summarizing the points he wants to make. “Great,” Laura might say, “I like points two and three especially, but point one is a bit indirect. Why don’t you roll through your intro points and imagine I’m Susan. Try to lay it on the line from the outset. We owe her that.” Let’s assume here that David does a quick rehearsal and that he sounds too blunt.

Susan might stop him. “What if you tried something like: ‘I have to tell you that I need for you to make decisive progress at changing some things or this will be our last meeting before we start talking about a transition out of the organization. I’m sorry to tell you that, because I believe so much in what you could bring to the team, but we are at that point.” David would not say, “Thanks, good suggestion,” and keep going with the review of his plan for the meeting. He would go back to the top and try again using Laura’s suggestions. He would force himself to practice using the feedback.

As David rolls through his intro a second time, he doesn’t like what he hears. He sounds too sticky sweet, not like himself, and therefore not really honest. He stops himself, pauses, and looks at Laura. He says, “Let me try that again. I just have to say it like me.” And back to the top he goes. Interestingly, David has here internalized the process of using feedback. The interruption and the feedback are his own — a self-correction. He has learned, through practice, to make a habit out of stopping and applying feedback right away.

The value here is not just for David but for Laura as well. Managers and coaches often “fly blind”; that is, they give the best advice they have, but they really have no idea whether it has helped. One of the key benefits of quick, public use of feedback is that it lets managers and coaches reliably see their own feedback at work. Coaches then learn which feedback — and method of delivering feedback — works best.

One last benefit of causing people to practice using feedback: it is a team-building exercise. After all, David’s meeting with Susan became a shared project for him and Laura. As his boss, she became deeply vested in its success and became a stakeholder in the ideas he used to shape it. This, over time, has a positive cultural effect on an organization. Giving feedback to one another and getting better together makes improvement a team sport, builds trust, and unlocks the knowledge often buried in an organization’s people.

Excerpted with permission of the publisher, Jossey-Bass, a Wiley imprint.  Practice Perfect, by Doug Lemov, Erica Woolway, Katie Yezzi.  Copyright © 2012 by Doug Lemov, Erica Woolway, and Katie Yezzi.

First Person

What a refugee student from Iraq taught me about reaching newcomers

PHOTO: Alan Petersime

Some days, Fahad looked like defeat, his tight face tucked into a red hoodie and folded over his thin legs. Other days, he looked like chaos, a screaming fit of flailing limbs.

My role in this scenario remained the same. Each day, I failed to get through to him. Each day, I tried anyway.

I’ve spent years of my teaching career in rooms with refugee students like Fahad, who, for months, responded to only a handful of English words. He mumbled hi and yes and no. He didn’t make eye contact and walked on his tiptoes, gazing at the floor. He avoided human touch. Fire alarms were cause for an immediate meltdown.

He was placed in my classroom for newcomers, a community with 19 students encompassing 16 languages and six world religions, in the hope that it would be what he needed. And after spending so much time with students like Fahad, I’ve realized a few things outsiders should know about teaching students like him.

One is that these students protect their peers with everything they have.

I’ve watched as other students draped their arms around Fahad’s shoulders, physically coaching him toward the appropriate task without adult cues. I’ve watched as they chose him as a math buddy, as they rotated bully-defense duties in the lunchroom, and as they cheered for him when he succeeded. Perhaps the other students understood something about Fahad that only other refugee students could.

The other is just what it feels like when you do get through to a student like Fahad.

One day, walking through the hall, Fahad reached for my hand. “Mrs. K, you hold my hand, OK?”

I smiled. “Fahad?”

“Yeah, Mrs. K.”

“Do you know that I care about you and that you are safe with me?”

“Yeah, Mrs. K.”

“Can you look at me, buddy?”

Fahad comes to a complete stop. He faces me. Eight months after our introduction, our eyes meet for the first time. I blink quickly, struggling to restrain my emotion.

“Yeah, Mrs. K. But you have to keep holding my hand.”

Days later, we took a class playground break. As an afterthought, I brought along a box of colored chalk. The students charged the swings and monkey bars, making up for two hours of classroom time with a few seconds of unleashed energy.

Except Fahad. He reached for the chalk and set to work creating a mural along a sidewall of the playground. After some prompting, he explained.

“See, Mrs. K.? Those things in the sky have the guns. And here are guys on the floor with trucks.” (By things, he meant helicopters, and by trucks, tanks.)

“They have guns. You see this people over here? That people is hiding. The other people already die. Who is hiding? It’s me! And my baby sister and brother and my mom. No dad. He over here, see? By the guns, Mrs. K.”

Conversations with Fahad’s mother, through an Arabic translator, paint a clearer picture. Fahad’s father helped the U.S. government in Iraq, and a price was put on his head as a result. Fahad’s mother fled with their children. In the process, Fahad was kidnapped and held hostage by soldiers. After a few days, the soldiers relented to his mother’s incessant pleas for his release, and the family was eventually reunited and granted asylum. Twelve days after arriving in Denver, Fahad passed through our school doors.

His story is a reminder that teachers’ jobs are so much bigger than math, reading, and science. We are detectives, lighthouses, listeners, and foundation builders.

Fahad has a long road ahead, but he doesn’t hide under desks anymore. He hugs me every morning. He writes in full sentences and is working through multiplication. On occasion, Fahad is brave enough to read aloud. He wants to be a scientist — not just any scientist, he says, but an American scientist … of rocks.

Best practices in newcomer education have evolved significantly since my time with Fahad. But it’s always been a tough balance to strike between focusing on academic gains and creating safe spaces for children who have sometimes unthinkable backgrounds, and not all teachers get the help they need to make those minute-by-minute decisions. As an education community, we have a lot of room for growth here.

Now, I am working to help other teachers in positions like mine and to support other schools and districts in meeting these students’ unique needs. Fahad and his classmates continue to be my best teachers.

Louise El Yaafouri (Kreuzer) is a veteran teacher at Place Bridge Academy, Denver’s refugee magnet school. She is also the chief refugee/immigrant consultant at Sterling Literacy Consulting and the author of The Newcomer Student: An Educator’s Guide to Aid Transition.

guest perspective

People who say geography means rural areas can’t share in Trump’s school choice vision are wrong. Here’s why

PHOTO: Danielle Scott / Creative Commons

Do some school choice programs make sense in rural America? For students like Paige Knutson, Daniel Lopez Gomez, and Merle Vander Weyst, the answer is certainly yes.

President-elect Donald Trump and his choice for secretary of education insist that private-school vouchers are a good idea. I strongly disagree. But there are examples across America that show how public school choice options can help rural students and families. Having worked with rural schools for 28 years, I know that geography isn’t an insurmountable hurdle.

These options include district schools-within-schools, alternative and magnet schools, charter schools, distance learning options, and dual high school/college credit programs. With federal support, the best of them should be identified, strengthened and replicated.

Why? Let’s start with Paige, Daniel, and Merle.

Some years ago, Paige Knutson brought Minnesota legislators to tears as she explained how a rural Minnesota alternative school had saved her life. Knutson, an honor student and cheerleader, was the oldest in a large farm family that was in danger of losing their property. When she became pregnant, she was kicked off the cheerleading squad and removed from the honor society. These weren’t appropriate responses from the school. But they were the reality.

She thought about taking her own life. Fortunately, a friend told her about a nearby alternative school that welcomed her. Her testimony helped convince Minnesota legislators to permit state per-pupil dollars to follow youngsters who attend alternative schools across district lines.

Dozens of communities in rural Minnesota, like Blackduck, Cass Lake, and Redwood Falls, host these alternative schools. One of the most inspiring programs I’ve seen anywhere in the U.S. is the annual MAAP STARS conference, where alternative school students perform, display projects, and earn statewide recognition.

Daniel Lopez Gomez is one of them. He came to the small town of Worthington, Minnesota from Guatemala in 2013, speaking little English. But he blossomed at the Worthington Alternative School. He recently was named “MAAP Student of the Year.”

Thousands of Minnesota students, many of them in rural communities, attend schools of choice, including but not limited to alternative public schools for youngsters with whom traditional schools have not succeeded.

Merle Vander Wyste, who attends the online Blue Sky Charter School, represents another form of rural school choice. Online schools, including Blue Sky, aren’t successful with all students. But they work very well for some young people.

In an award-winning essay, Vander Wyste explained:

“I was never popular in school. Because of bullying I suffered from social anxiety and depression. I often had suicidal thoughts. In my own home, I didn’t have other students telling me how I needed to act. I did not have anyone pressuring me to try drugs. No one told me that the brand of clothing I was wearing was inadequate. I was able to experience my own personal growth as a person.

Attending Blue Sky Charter School has been a great experience for me. It has allowed me to continue my education in a safe, relaxed setting in my home … I work better at night … and I am able to schedule lessons around work or another activity.”

There are other forms of school choice that work in rural settings. They include:

District schools within schools: One way for rural districts to offer more choices is to innovate within the space they already occupy. Forest Lake, Minnesota features two schools in one building, one of which is Central Montessori Elementary. For many years, International Falls Elementary School did the same — one school had traditional grade-level classrooms, and the other operated more like a one-room schoolhouse, with several grades of students working with each other.

Rural charter schools: Most charter schools aren’t in rural areas. But some are: According to the National Alliance for Public Charter Schools, there were 732 rural charters enrolling nearly 200,000 students in 2014-15 school year. Charisse Gulosino has provided fascinating maps of rural charters located, for example, on rural American Indian reservations. She also noted that rural charters serve a slightly higher percentage of low-income students than the national average. One of the most well-known is in tiny Henderson, Minnesota, where students at the Minnesota New Country School study and contribute to the local community.

Dual-credit programs: Minnesota and Washington allow 11th and 12th graders to spend time on a college campus (or in Minnesota, to take college courses on a campus or online), with state funds following students paying for the tuition. Minnesota’s Post-Secondary Enrollment Options law also pays for the students’ books and lab fees. Thousands of rural students use these great programs.

I hope that President-elect Trump, DeVos, and Congress will listen to rural, as well as urban and suburban, families that are making great use of these opportunities. Using multiple measures, the federal government can help identify the best of these programs. Then it can help share information, expand and replicate those that are unusually successful.

Joe Nathan has been a public school teacher, administrator, PTA president, National Governors Association project coordinator, researcher, advocate and weekly newspaper columnist. He directs the Center for School Change.