First Person

Exclusive Excerpt: Doug Lemov’s “Practice Perfect”

People get feedback all the time. The kids on your Little League team get it. So do your direct reports, we hope. This means that they probably practice “taking” feedback quite a bit — they learn to get better at nodding with eye contact, making their tone free of defensiveness, and taking notes, even. Recipients may signal that they take feedback seriously, that they value it, but this does not necessarily mean that they use feedback. Nor does it make them better at employing feedback over time. In fact, the opposite may happen. People may practice ways of taking feedback that help them avoid doing anything about it.

The three of us have done this ourselves. We might make a show of busily writing down feedback a colleague gives us. The response shows that we appreciate it. There is earnest nodding, but in fact we may already know we will ignore the advice once we leave the room. Or we may intend to use it but end up losing sight of it amidst the wreckage of our tasks list. Or perhaps we try it briefly and tell ourselves we have made enough progress, or that the feedback wouldn’t really work.

These responses are common: people rarely practice using feedback. Really it’s just as likely that people get better over time at ignoring or deflecting it since that’s what they often practice doing: “Well, I can’t really do that.” “Oh, thanks, but I’ve tried that.” “Thanks, that’s really helpful.” (No action follows.)

Using feedback well is something that responds to practice. People get better at it by doing it. They learn how to adapt someone else’s advice so it fits their own style, for example; or how to focus on two or three key ideas at a time, or to take the risk of trying something that at first will be quite hard.

Getting good at using feedback — being coachable — is a skill with far-reaching implications. When people use feedback and improve, and see themselves improve at things, they come to believe in practice and in using feedback. And they’re more likely to remain on an upward developmental curve for another reason. As Joshua Foer describes in his study of memory, Moonwalking with Einstein, people often arrive at an “OK Plateau,” a point at which they stop improving at something despite the fact that they continue to do it regularly. “The secret to improving at a skill is to retain some degree of conscious control over it while practicing,” he notes, “to force oneself to stay out of autopilot.” The process of intentionally implementing feedback is likely to keep people in a practice state of increased consciousness and thus steeper improvement.

Research continually finds that teachers don’t like their professional development very much and don’t think that it helps. The causation runs both ways: training doesn’t help because people don’t trust it, and people don’t trust it because it doesn’t help them very much. If you train people successfully and they feel themselves getting better, however, it’s much more likely they will trust and commit to it.

One of the keys to getting people to use feedback is building a culture of tacit accountability — one where participants are expected and incentivized to use the feedback they’re given. If you’ve just given a member of your staff feedback, don’t ask her what she thought of it and whether it was helpful; ask her how it worked when she tried it, or how many times she tried it, or to publicly commit to a time and place when she’ll try it. We took on this challenge in our own workshops recently. Typically, participants might do a role play where they are asked to “teach” a simulated lesson to a group of their peers sitting around a table and playing the role of “students.” The teachers would attempt to use a technique on which we had trained them, in just a two- or three-minute lesson. At the end of their two or three minutes they would get feedback from their peers on how they did.

As we did these activities, we realized we needed to do multiple rounds of practice, to let people practice, struggle, get feedback, and then try again. But even after we did that, people often seemed unaware of how useful feedback from group members could be. They would struggle. Their peers would offer insight — often small, actionable things they could do to make their implementation miles better. And the “teachers” would smile and nod, and that’s it. Just as often the valuable insight would drift off into the ether.

Over time we realized we needed to appoint participants to a second role, a “coach,” whose job was to watch for one “positive,” something the teacher had done well that she should try to do more of — and one “delta,” something that could have been better or something different the teacher could have tried. We stopped the activity two minutes into the role play, and the teacher received her feedback; she could ask clarifying questions only briefly to make sure she understood, and then she would start over going back to the beginning and attempting to use the feedback right away.

One benefit of this structure was its implicit accountability: it was hard for teachers to ignore the feedback. For one thing, it was public. Six or seven people had heard them get it; they were explicitly asked to try it just a minute later. It would be egregious not to try it at all. Another benefit was that after the feedback, the role play went back to the beginning — it was a replay of the same situation, not a continuation of the role play in which the requisite situation may not have occurred. This made the opportunity to use the feedback a reliable event. A third benefit was that the coach got to see right away if his or her feedback was effective — and this was important too since we were training instructional leaders whose job was to give effective feedback.

We found that people were stunned by how well tiny adjustments worked and how significant the effect could be. The coach would tell them to flash a smile when they asked the question; to put their arms behind their back. Whether they at first agreed with the feedback or not, they tried it, and often, against their initial instincts, the feedback proved effective. The results were immediately apparent. By being nudged to use the feedback, they came to believe in it and that small changes could indeed make a very big difference.

We added this wrinkle to almost every role play we do. It became a purpose in itself: to socialize people to use feedback, to practice using feedback and let people see themselves succeeding at change. Practicing using feedback before they’ve had a chance to rationalize it away can produce a demonstrably different result — and make people believe in their own power to shape their world.

Since reengineering our training sessions so that teachers would practice using feedback, we’ve found ourselves applying the insight we’ve gained in other settings. One in particular is applicable to almost any organization: preparing a manager for an especially critical or difficult conversation. This is one of the most potentially effective — but generally untapped — applications of practice in the business world. It is a classic example of a case where organizations don’t think that practice applies to them, as Chip and Dan Heath observe in their outstanding book Switch: “Business people think . . . [y]ou plan and then you execute. There’s no ‘learning stage’ or ‘practice stage’ in the middle. From the business perspective, practice looks like poor execution.”

Consider a manager, David, who has to have a critical conversation with an employee, Susan, who is talented and smart but sloppy on details and who tends to hear feedback as advice (Here’s something you might consider trying) rather than guidance (As your manager I am asking [or telling] you to do it this way). Not only has this led to mistakes and poor performance, but it has increased the level of tension between Susan and David. He’s frustrated with her and inclined not to renew her contract. He’s planned a meeting to communicate the extent of his concerns to her and to explain — again, in his mind, but for the last time — exactly what the problem is. To prepare, David schedules a meeting with his boss, Laura, in which they’ll practice the meeting and role-play. During these role plays, feedback is a constant. Let’s say David begins by summarizing the points he wants to make. “Great,” Laura might say, “I like points two and three especially, but point one is a bit indirect. Why don’t you roll through your intro points and imagine I’m Susan. Try to lay it on the line from the outset. We owe her that.” Let’s assume here that David does a quick rehearsal and that he sounds too blunt.

Susan might stop him. “What if you tried something like: ‘I have to tell you that I need for you to make decisive progress at changing some things or this will be our last meeting before we start talking about a transition out of the organization. I’m sorry to tell you that, because I believe so much in what you could bring to the team, but we are at that point.” David would not say, “Thanks, good suggestion,” and keep going with the review of his plan for the meeting. He would go back to the top and try again using Laura’s suggestions. He would force himself to practice using the feedback.

As David rolls through his intro a second time, he doesn’t like what he hears. He sounds too sticky sweet, not like himself, and therefore not really honest. He stops himself, pauses, and looks at Laura. He says, “Let me try that again. I just have to say it like me.” And back to the top he goes. Interestingly, David has here internalized the process of using feedback. The interruption and the feedback are his own — a self-correction. He has learned, through practice, to make a habit out of stopping and applying feedback right away.

The value here is not just for David but for Laura as well. Managers and coaches often “fly blind”; that is, they give the best advice they have, but they really have no idea whether it has helped. One of the key benefits of quick, public use of feedback is that it lets managers and coaches reliably see their own feedback at work. Coaches then learn which feedback — and method of delivering feedback — works best.

One last benefit of causing people to practice using feedback: it is a team-building exercise. After all, David’s meeting with Susan became a shared project for him and Laura. As his boss, she became deeply vested in its success and became a stakeholder in the ideas he used to shape it. This, over time, has a positive cultural effect on an organization. Giving feedback to one another and getting better together makes improvement a team sport, builds trust, and unlocks the knowledge often buried in an organization’s people.

Excerpted with permission of the publisher, Jossey-Bass, a Wiley imprint.  Practice Perfect, by Doug Lemov, Erica Woolway, Katie Yezzi.  Copyright © 2012 by Doug Lemov, Erica Woolway, and Katie Yezzi.

First Person

Two fewer testing days in New York? Thank goodness. Here’s what else our students need

PHOTO: Christina Veiga

Every April, I feel the tension in my fifth-grade classroom rise. Students are concerned that all of their hard work throughout the year will boil down to six intense days of testing — three for math and three for English language arts.

Students know they need to be prepared to sit in a room for anywhere from 90 minutes to three hours with no opportunity to leave, barring an emergency. Many of them are sick to their stomachs, feeling more stress than a 10-year-old ever should, and yet they are expected to perform their best.

Meanwhile, teachers are frustrated that so many hours of valuable instruction have been replaced by testing, and that the results won’t be available until students are moving on to other classrooms.

This is what testing looks like in New York state. Or, at least it did. Last month, state officials voted to reduce testing from three days for each subject to two, to the elation of students, parents, and teachers across New York. It’s an example of our voices being heard — but there is still more to be done to make the testing process truly useful, and less stressful, for all of us.

As a fifth-grade teacher in the Bronx, I was thrilled by the news that testing time would be reduced. Though it doesn’t seem like much on paper, having two fewer days of gut-wrenching stress for students as young as eight means so much for their well-being and education. It gives students two more days of classroom instruction, interactive lessons, and engagement in thought-provoking discussions. Any reduction in testing also means more time with my students, since administrators can pull teachers out of their classrooms for up to a week to score each test.

Still, I know these tests provide us with critical data about how students are doing across our state and where we need to concentrate our resources. The changes address my worries about over-testing, while still ensuring that we have an objective measure of what students have learned across the state.

For those who fear that cutting one-third of the required state testing hours will not provide teachers with enough data to help our students, understand that we assess them before, during, and after each unit of study, along with mid-year tests and quizzes. It is unlikely that one extra day of testing will offer any significant additional insights into our students’ skills.

Also, the fact that we receive students’ state test results months later, at the end of June, means that we are more likely to have a snapshot of where are students were, rather than where they currently are — when it’s too late for us to use the information to help them.

That’s where New York can still do better. Teachers need timely data to tailor their teaching to meet student needs. As New York develops its next generation of tests and academic standards, we must ensure that they are developmentally appropriate. And officials need to continue to emphasize that state tests alone cannot fully assess a student’s knowledge and skills.

For this, parents and teachers must continue to demand that their voices are heard. Until then, thank you, New York Regents, for hearing us and reducing the number of testing days.

In my classroom, I’ll have two extra days to help my special needs students work towards the goals laid out in their individualized education plans. I’ll take it.

Rich Johnson teaches fifth grade at P.S. 105 in the Bronx.

First Person

My high school told me to apply to 100 colleges — and I almost lost myself in the process

PHOTO: Stephanie Snyder

High schools have become obsessed with “million-dollar scholars,” and it’s hurting students.

Across Memphis, students often are pushed by counselors to apply to as many colleges as possible — as many as 100 — all to push students to reach that million-dollar scholarship mark. The more dollars and college acceptance, the better!

I graduated in 2016, and my experience offers a case study.

I’m a pretty well-rounded individual: In high school, I was a finalist in the Let’s Innovate Through Education program and was able to launch SousChef-Memphis, a culinary nonprofit organization. I was a dual-enrollment student and took honors courses. I was committed to community service. I was vice president of my high school organization, Modern Distinctive Ladies. I was on the bowling team, managed the basketball team, and participated in debate forensics and drama.

I was also told by counselors to apply to 100 colleges. I was never told why that number was chosen, but my peers were told the same. We were often pulled out of class to complete these applications, which took away from instructional time — about an hour per day. My high school also ran on an infraction system, and not turning in college applications and other documents led to disciplinary actions.

The quality of those applications only shed a dim light on the student and person that I am. A hundred applications was never my goal. A hundred applications doesn’t measure the capability, intelligence or worth of me as a student. A hundred applications is just ridiculous!

Schools with similar approaches, though, get glowing media coverage. Meanwhile, a lot of that scholarship money is irrelevant, since a single student obviously can only attend one school.

I think that if I had been counseled properly, I would have had a better grasp on my high school-to-college transition. I ultimately chose to leave Memphis to attend another state university on a full scholarship. Looking back, that school was not the best fit for me. I returned to Memphis to attend our local public university.

A counselor never tried to determine what the absolute best school for me would be. I wasted a lot of time, money and resources trying to figure that out. And I almost lost myself in the process.

I was more than capable of getting back on track, and I did. But not every student can afford to go through what I went through.

High schools need to realize that, while students amassing millions of dollars in scholarships and hundreds of college acceptance letters seems like an accomplishment, the outcome for many students is the total opposite.

Too many students end up not going to a school that is the best fit for them, taking on piles of debt, and dropping out with no workforce experience.

The goal should be that each high school student will graduate having a grasp on their career path (and experience in that field), scholarships to the school of their choice (full rides or little to no debt), and be confident in where they will be spending the next four to six years of their life. Being thorough in the college search and submitting quality applications is what leads to a college that is the best fit for the student, obtaining scholarships, and ultimately graduating.

Here’s what I wish a counselor had told me:

"It is time to start thinking about quality over quantity. Quality counseling. Quality applications. And quality choices about what to do next."Anisah Karim

Try things you like, but don’t overload yourself. Look for summer internships that pay, rather than minimum-wage jobs. Build a network of people who can help you make good decisions about college and work. Research schools with a major you’re interested in, and find out what scholarships they offer. Keep an eye on your GPA and make sure you’re taking the classes you need to graduate. Apply for colleges when applications open and submit the FAFSA form in October.

And most importantly, through all four years of high school, don’t be afraid to ask for help.

It is time to start thinking about quality over quantity. Quality counseling. Quality applications. And quality choices about what to do next.

Anisah Karim is a psychology student at the University of Memphis. She plans to continue her education in speech pathology and otology and eventually start her own private practice. She also plans to launch two new business ventures in the fall and relaunch SousChef in the fall of 2018.