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Questar wins contract to develop Tennessee test to replace failed TNReady

After a rocky year of standardized testing, Tennessee is starting fresh with Questar, a large-scale test maker that will begin administering the state’s assessments for grades 3-11 in the upcoming school year.

Education Commissioner Candice McQueen announced Wednesday that the state plans to award a two-year contract to the Minneapolis-based company, with an option to extend the contract for up to five years, at a cost of about $30 million annually.

The state also is not racing back into online testing. Having seen its testing program grind to a halt this year due to a sweeping failed rollout of its TNReady assessment, Tennessee will phase in online testing over a three-year period, McQueen said.

For the upcoming school year, the state will administer paper-and-pencil tests for grades 3-8. For high school end-of-course exams, the department will work with Questar to provide an online option “if both schools and testing platform demonstrate early proof of successful online administration,” according to a news release. Districts also will have the option to choose paper-based assessments for high school students.

“Students, teachers and parents deserve a better testing experience in Tennessee, and we believe today’s announcement is another step in the right direction,” McQueen said in the release.

The choice of Questar gives the Minneapolis company only months to work with before the first testing happens in Tennessee. No time can be wasted: some high school students will need an assessment by as soon as November, and the federal government requires annual testing.

McQueen said Questar has a track record for working on a short timeline. With only a few snafus, the company successfully administered New York’s assessments for grades 3-8 to about 1.3 million students after winning the contract last summer. It also developed the Mississippi annual assessment on a timeline similar to Tennessee’s in 2015.

“Questar has recent experience developing a large-scale test thoughtfully and urgently,” McQueen said. “We believe it is the right partner to collaborate with … to develop assessments that are meaningful and measure what our students truly know and understand.”

In addition, Questar will have a foundation on which to work. A State Department of Education team began crafting next year’s assessment earlier this spring after McQueen fired Measurement Inc., a small North Carolina-based company that state officials blamed for the botched rollout of its TNReady assessment for math and English, as well as its science and social studies TCAPs.


For a clearer picture of what went wrong with TNReady, check out a Chalkbeat analysis of emails that reveal months of missteps leading up to the failed online testing debut.


The choice of Questar was not surprising. The department wanted a vendor who has had success developing statewide online assessments. Few vendors have done that; even fewer have done so successfully. Measurement Inc. had more than 40 years of experience but had never rolled out a statewide assessment program on the scale requested by Tennessee.

Questar will be charged with developing assessments for grades 3-8 in math, English, science and social studies, with an eye on transitioning the state assessments online.

Candice McQueen
PHOTO: TN.gov
Candice McQueen

During an afternoon conference call with reporters, McQueen said the decision to walk back into online testing instead of running has nothing to do with Questar but more to do with Tennesseans’ comfort level with computerized testing in the wake of TNReady’s online failure. The state will begin the shift with its older students, who have more digital experience.

Initial reaction to this week’s announcement focused on the state’s new timeline for online testing.

“It is encouraging to learn that the department has listened to feedback from educators and district leaders and will be phasing in the transition to online testing more slowly and deliberately,” said a statement from the Professional Educators of Tennessee.

State officials said they expect to finalize its contract with Questar next week. Earlier this spring, the department hired Questar as the state’s vendor for an optional second-grade assessment.

The State Department of Education used an emergency procurement process to select Questar for its biggest contract, working on an expedited timeline to find a qualified company in time to develop next year’s test. Before deciding, state education officials had conversations with multiple vendors, including Educational Testing Services, Data Recognition Corp., Measured Progress, Pearson, ACT and Houghton Mifflin.

State officials emphasized that they did their homework, having “engaged with the vendor’s references as well as independently reaching out to the other states that have contracted with Questar,” according to the release. “Independently verifying the vendor’s work was a priority throughout the vetting process.”

The relationship with Measurement Inc., which was selected before McQueen came on board, was mostly troubled. McQueen waited to pull the plug on the contract, though, in deference to students and teachers, she told Chalkbeat last week.

The Tennessee Office of General Services selected Measurement Inc. out of five interested vendors in 2014, awarding the company a $108 million contract. Prior to 2014, Tennessee contracted with Pearson for most of its end-of-year tests. The state created an emergency contract with Pearson, worth about $18.5 million, a month after firing Measurement Inc.

Editor’s note: This story has been updated with new information.

The timeline below tracks the twists and turns of Tennessee’s testing journey.

*Chalkbeat reporters Grace Tatter and Laura Faith Kebede contributed to this report.

TNReady snag

Tennessee’s ill-timed score delivery undercuts work to rebuild trust in tests

PHOTO: Laura Faith Kebede
The Tennessee Department of Education worked with local districts and schools to prepare students for TNReady, the state's standardized test that debuted in 2016.

After last year’s online testing failure, Education Commissioner Candice McQueen pledged to rebuild trust in Tennessee’s new TNReady assessment, a lynchpin of the state’s system of school accountability.

A year later, frustration over TNReady has re-emerged, even after a mostly uneventful spring testing period that McQueen declared a success just weeks ago.

Preliminary TNReady scores are supposed to count for 10 percent of students’ final grades. But as many districts end the school year this week, the state’s data is arriving too late. One by one, school systems have opted to exclude the scores, while some plan to issue their report cards late.

The flurry of end-of-school adjustments has left local administrators to explain the changes to parents, educators and students who are already wary of state testing. And the issue has put Tennessee education officials back on the defensive as the state works to regain its footing on testing after last year’s high-profile setbacks.

“We just need to get more crisp as a state,” said Superintendent Dorsey Hopson after Shelby County Schools joined the growing list of districts opting to leave out the scores. “If we know that we want to use (TNReady scores), if the state says use them on the report card, then we got to get them back.”

The confusion represents one step back for TNReady, even after the state took two steps forward this spring with a mostly smooth second year of testing under Questar, its new test maker. Last year, McQueen canceled testing for grades 3-8 and fired Measurement Inc. after Tennessee’s online platform failed and a string of logistical problems ensued.


Why TNReady’s failed rollout leaves Tennessee with challenges for years to come


But the reason this year’s testing went more smoothly may also be the reason why the scores haven’t arrived early enough for many districts.

TNReady was mostly administered on paper this time around, which meant materials had to be processed, shipped and scored before the early data could be shared with districts. About 600,000 students took the assessment statewide.

After testing ended on May 5, districts had five days to get their materials to Questar to go to the front of the line for return of preliminary scores. Not all districts succeeded, and some had problems with shipping. Through it all, the State Department of Education has maintained that its timelines are “on track.”

McQueen said Wednesday that districts have authority under a 2015 state law to exclude the scores from students’ final grades if the data doesn’t arrive a week before school lets out. And with 146 districts that set their own calendars, “the flexibility provided under this law is very important.”

Next year will be better, she says, as Tennessee moves more students to online testing, beginning with high school students.

PHOTO: TN.gov
Candice McQueen

“We lose seven to 10 days for potential scoring time just due to shipping and delivery,” she said of paper tests. “Online, those challenges are eliminated because the materials can be uploaded immediately and transferred much much quicker.”

The commissioner emphasized that the data that matters most is not the preliminary data but the final score reports, which are scheduled for release in July for high schools and the fall for grades 3-8. Those scores are factored into teachers’ evaluations and are also used to measure the effectiveness of schools and districts. 

“Not until you get the score report will you have the full context of a student’s performance level and strengths and weaknesses in relation to the standards,” she said.

The early data matters to districts, though, since Tennessee has tied the scores to student grades since 2011.

“Historically, we know that students don’t try as hard when the tests don’t count,” said Jennifer Johnson, a spokeswoman for Wilson County Schools, a district outside of Nashville that opted to issue report cards late. “We’re trying to get our students into the mindset that tests do matter, that this means business.”

Regardless, this year’s handling of early scores has left many parents and educators confused, some even exasperated.

“There’s so much time and stress on students, and here again it’s not ready,” said Tikeila Rucker, a Memphis teacher who is president of the United Education Association of Shelby County.

“The expectation is that we would have the scores back,” Hopson agreed.

But Hopson, who heads Tennessee’s largest district in Memphis, also is taking the long view.

“It’s a new test and a new process and I’m sure the state is trying to figure it all out,” he said. “Obviously the process was better this year than last year.”

Laura Faith Kebede and Caroline Bauman contributed to this report.

Not Ready

Memphis students won’t see TNReady scores reflected in their final report cards

PHOTO: Creative Commons / timlewisnm

Shelby County Schools has joined the growing list of Tennessee districts that won’t factor preliminary state test scores into students’ final grades this year.

The state’s largest school district didn’t receive raw score data in time, a district spokeswoman said Tuesday.

The State Department of Education began sharing the preliminary scores this week, too late in the school year for many districts letting out in the same week. That includes Shelby County Schools, which dismisses students on Friday.

While a state spokeswoman said the timelines are “on track,” Superintendent Dorsey Hopson said the timing was unfortunate.

“There’s a lot of discussion about too many tests, and I think anytime you have a situation where you advertise the tests are going to be used for one thing and then we don’t get the data back, it becomes frustrating for students and families. But that’s not in our control,” he said Tuesday night.

Hopson added that the preliminary scores will still get used eventually, but just not in students’ final grades. “As we get the data and as we think about our strategy, we’ll just make adjustments and try to use them appropriately,” he said.

The decision means that all four of Tennessee’s urban districts in Memphis, Nashville, Knoxville and Chattanooga won’t include TNReady in all of their students’ final grades. Other school systems, such as in Williamson and Wilson counties, plan to make allowances by issuing report cards late, and Knox County will do the same for its high school students.

Under a 2015 state law, districts can leave out standardized test scores if the information doesn’t arrive five instructional days before the end of the school year. This year, TNReady is supposed to count for 10 percent of final grades.

Also known as “quick scores,” the data is different from the final test scores that will be part of teachers’ evaluation scores. The state expects to release final scores for high schoolers in July and for grades 3-8 in the fall.

The Department of Education has been working with testing company Questar to gather and score TNReady since the state’s testing window ended on May 5. About 600,000 students took the assessment statewide in grades 3-11.

State officials could not provide a district-by-district listing of when districts will receive their scores.

“Scores will continue to come out on a rolling basis, with new data released every day, and districts will receive scores based on their timely return of testing materials and their completion of the data entry process,” spokeswoman Sara Gast told Chalkbeat on Monday. “Based on district feedback, we have prioritized returning end-of-course data to districts first.”

Caroline Bauman and Laura Faith Kebede contributed to this report.