Are Children Learning

Indiana seeks $4 million from testing company blamed for ISTEP screw-ups

PHOTO: Shannan Muskopf via Flickr

This story has been updated to reflect the most recent information available.

The Indiana Department of Education is seeking $4 million in damages from the company that created last year’s problem-plagued ISTEP test.

The state blames the California-based CTB company for the scoring problems and technical glitches that led to delays in releasing last year’s test results.

State Superintendent Glenda Ritz today told the Indiana State Board of Education that the state had sent a letter to CTB making the request for damages but has not yet received a response. Spokesman Daniel Altman said the state is working with the attorney general’s office, but a lawsuit has not yet been filed.

The letter, written by state lawyer Bernice Corley, notes that the state’s contract with CTB included penalties for each day the scores were delayed that would have added up to $11.5 million were it not for language in the contract that limited damages to about $2.3 million.

Corley argued that the state’s significant expenses warranted a $4 million payment.

“The $4 million number was arrived at with an understanding of what the cap of the contract is but also with an understanding of the amount of damage that the department itself went through,” Altman said.

Corley wrote that CTB was expected to deliver score results by September 2015, but didn’t get them to the state until October.

“While the contract caps liquidated damages … that amount cannot begin to make Indiana whole,” Corley wrote. “Accordingly, IDOE demands $4M in damages from CTB for failure to timely deliver (test results), as well as the delay caused by the rescore in full and final resolution of all disputed issues between IDOE and CTB.”

Scores for the 2015 ISTEP scores were delayed in part because of reported problems with grading new computer-enhanced questions that allow students to manipulate the information on screen in ways that were impossible on prior tests.

Those scoring problems ultimately derailed the entire scoring process, delaying the release of exam results. The delay forced the state to postpone the release of A-F school accountability grades and to bar, for one year, the use of student test results in evaluating and paying teachers.

The Indiana General Assembly passed “hold harmless” legislation swiftly during the first few weeks of the legislative session in January.

“The delay was so disruptive to Indiana that the General Assembly had to take action during the legislative session following the administration of the ISTEP+ test to limit harm to teachers who were at risk of not receiving a performance award,” Corley wrote.

This was the fourth time for which ISTEP issues can be traced back to problems at CTB. In April of 2013, 16 percent of all Indiana students taking ISTEP, about 78,000 kids, experienced interruptions during their tests. That year, letter grades weren’t released until December.

In 2011 and 2012, about 10,000 and 9,000 students respectively had online testing issues. Because of the interruptions in 2013, the state and CTB came to a settlement for $3 million.

Altman said the state currently does not have any testing contracts with CTB.

Chalkbeat reached out to CTB’s former parent company, McGraw-Hill Education, about the letter, but Catherine Mathis, the group’s chief communications officer, said officials declined to comment.

Find more Chalkbeat stories on these topics below:

testing testing

McQueen declares online practice test of TNReady a success

PHOTO: Manuel Breva Colmeiro/Getty Images

Tennessee’s computer testing platform held steady Tuesday as thousands of students logged on to test the test that lumbered through fits and starts last spring.

Hours after completing the 40-minute simulation with the help of more than a third of the state’s school districts, Education Commissioner Candice McQueen declared the practice run a success.

“We saw what we expected to see: a high volume of students are able to be on the testing platform simultaneously, and they are able to log on and submit practice tests in an overlapping way across Tennessee’s two time zones,” McQueen wrote district superintendents in a celebratory email.

McQueen ordered the “verification test” as a precaution to ensure that Questar, the state’s testing company, had fixed the bugs that contributed to widespread technical snafus and disruptions in April.

The spot check also allowed students to gain experience with the online platform and TNReady content.

“Within the next week, the districts that participated will receive a score report for all students that took a practice test to provide some information about students’ performance that can help inform their teachers’ instruction,” McQueen wrote.

The mock test simulated real testing conditions that schools will face this school year, with students on Eastern Time submitting their exams while students on Central Time were logging on.

In all, about 50,000 students across 51 districts participated, far more than the 30,000 high schoolers who will take their exams online after Thanksgiving in this school year’s first round of TNReady testing. Another simulation is planned before April when the vast majority of testing begins both online and with paper materials.

McQueen said her department will gather feedback this week from districts that participated in the simulation.

testing 1-2-3

Tennessee students to test the test under reworked computer platform

PHOTO: Getty Images

About 45,000 students in a third of Tennessee districts will log on Tuesday for a 40-minute simulation to make sure the state’s testing company has worked the bugs out of its online platform.

That platform, called Nextera, was rife with glitches last spring, disrupting days of testing and mostly disqualifying the results from the state’s accountability systems for students, teachers, and schools.

This week’s simulation is designed to make sure those technical problems don’t happen again under Questar, which in June will finish out its contract to administer the state’s TNReady assessment.

Tuesday’s trial run will begin at 8:30 a.m. Central Time and 9 a.m. Eastern Time in participating schools statewide to simulate testing scheduled for Nov. 26-Dec. 14, when some high school students will take their TNReady exams. Another simulation is planned before spring testing begins in April on a much larger scale.

The simulation is expected to involve far more than the 30,000 students who will test in real life after Thanksgiving. It also will take into account that Tennessee is split into two time zones.

“We’re looking at a true simulation,” said Education Commissioner Candice McQueen, noting that students on Eastern Time will be submitting their trial test forms while students on Central Time are logging on to their computers and tablets.

The goal is to verify that Questar, which has struggled to deliver a clean TNReady administration the last two years, has fixed the online problems that caused headaches for students who tried unsuccessfully to log on or submit their end-of-course tests.


Here’s a list of everything that went wrong with TNReady testing in 2018


The two primary culprits were functions that Questar added after a successful administration of TNReady last fall but before spring testing began in April: 1) a text-to-speech tool that enabled students with special needs to receive audible instructions; and 2) coupling the test’s login system with a new system for teachers to build practice tests.

Because Questar made the changes without conferring with the state, the company breached its contract and was docked $2.5 million out of its $30 million agreement.

“At the end of the day, this is about vendor execution,” McQueen told members of the State Board of Education last week. “We feel like there was a readiness on the part of the department and the districts … but our vendor execution was poor.”

PHOTO: TN.gov
Education Commissioner Candice McQueen

She added: “That’s why we’re taking extra precautions to verify in real time, before the testing window, that things have actually been accomplished.”

By the year’s end, Tennessee plans to request proposals from other companies to take over its testing program beginning in the fall of 2019, with a contract likely to be awarded in April.

The administration of outgoing Gov. Bill Haslam has kept both of Tennessee’s top gubernatorial candidates — Democrat Karl Dean and Republican Bill Lee — in the loop about the process. Officials say they want to avoid the pitfalls that happened as the state raced to find a new vendor in 2014 after the legislature pulled the plug on participating in a multi-state testing consortium known as PARCC.


Why state lawmakers share the blame, too, for TNReady testing headaches


“We feel like, during the first RFP process, there was lots of content expertise, meaning people who understood math and English language arts,” McQueen said. “But the need to have folks that understand assessment deeply as well as the technical side of assessment was potentially missing.”