problem solvers

From buying books to managing the lunchroom: Meet the behind-the-scenes teams that keep Success charters running

PHOTO: Monica Disare
Students participate in science class at Success Academy Harlem 1.

Success Academy — New York City’s largest and most controversial charter school network — is best known for its sky-high test scores. Critics chalk up the results to intense test preparation and strict discipline policies that they say force out challenging students, while supporters credit stellar teaching and exacting expectations.

But people within the schools also point to a less flashy but just as crucial secret to the network’s success: “operations” teams embedded in each of the network’s 46 schools that handle a mix of logistical matters — from ordering supplies to managing the lunchroom — and family support. When it comes to families, they help do whatever it takes to get students to class, whether that means getting subway passes for students traveling from homeless shelters or buying alarm clocks for students who are habitually late.

The mission of these behind-the-scenes teams is to attend to the myriad issues that arise inside a school on any given day — clogged toilets, upset parents, sick students — so that the educators and students can concentrate on teaching and learning.

“The way that I like to describe my job is I’m responsible for everything besides teaching kids,” said Ashlee Scott, who as the “business operations manager” leads the troubleshooting team at Success Academy Harlem 1. “We see it as like a customer-service situation.”

To an extent, part of the teams’ work echoes the philosophy behind “community schools,” which provide social and health services for students and their families on the premise that students can’t learn when they’re in distress. That approach has been championed by the city teachers union and their ally Mayor Bill de Blasio, two of Success CEO Eva Moskowitz’s frequent antagonists. But Success has put its own no-nonsense spin on the model, approaching the countless complications that arise from poverty as problems to be solved, like missing textbooks or broken computers — in line with the network’s philosophy that the hardships students endure outside of school should not excuse underachievement in the classroom.

“It’s holding kids accountable, holding yourself accountable, and giving them all the things that they need to be successful,” said Harlem 1 Principal Danique Day-Loving. “One of the things that they don’t need is to get off the hook.”

In each Success Academy school, teams of three to five staff members manage a range of logistical and administrative duties — time-consuming tasks that the principal and other administrators at most district schools often handle themselves. In addition to the school-based operations teams, Success schools also get support from the network, which provides curriculum, finds building space, and helps with hiring. (Some of Success’ work is bankrolled by private money — it expects to raise $43.5 million in private funds during the 2017 fiscal year to go towards opening new schools, according to a federal grant application — though officials say schools’ daily operations are financed with public funds.)

At Harlem 1, the five-person operations team answers phones, partners with the local police precinct around safety issues, makes sure snacks and lunch are served, oversees the nurses and custodians, and plans school events. They also communicate with students’ families, for instance, to figure out why a student has been showing up late or to mediate a disagreement between a parent and teacher. The school’s principal and instructional team also work closely with families, but the operation team’s support frees them up to focus on educational matters.

Whether it’s a logistical or a family issue, the team’s job is to troubleshoot.

For instance, when a Harlem 1 teacher noticed her library was running low on good books, Scott figured out which ones she needed and ordered them. When a fire destroyed a family’s apartment, Scott rounded up new uniforms and gift cards for the students.

When members of a family experience domestic violence, Scott’s team informs building staff who can and cannot enter the school. Recently, she helped a student transfer schools to make sure the abuser did not know where to find the student.

While it’s unclear exactly how this troubleshooting approach contributes to student learning, students at Harlem 1 do exceedingly well on the state exams. More than 90 percent of its students are black or Hispanic, 62 percent live in poverty, and 11 percent are homeless. Yet 80 percent passed the state English tests last year and 92 percent passed math, rates far above the city average and many wealthy school districts.

Success is not alone in attending to students’ out-of-school needs.

Mayor Bill de Blasio has made that a centerpiece of his education agenda. Under his administration, the city has infused over 200 community schools with a host of additional resources, including health clinics, extra social workers, and even washing machines. Each has a team devoted to boosting student attendance and a full-time director to coordinate the support services.

P.S. 154, a community school that sits a short distance from Success Academy Harlem 1, offers free dental screenings for students and English classes for their parents. P.S. 154’s community school director, Karoline Alexander, said her aim is to prevent student problems as much as respond to them. And yet, her expansive view of her role is very similar to Scott’s, the Success operations manager.

Her job, Alexander said, is to provide “everything kids need to be efficient besides going to school to learn to read and write.”

Despite the overlap between the work of Success’ operations teams and the city’s community schools, Success founder Eva Moskowitz has been critical of community-school proponents.

In her new memoir, she argues that advocates for that approach sometimes use children’s poverty as “an excuse for failing to teach them.” The idea that students can only learn in schools that address their health needs is “nonsense,” she says.

“While health care should undoubtedly be improved for poor children,” she writes, “inadequate health care isn’t a substantial factor in the failures of urban district schools.”

In fact, while many charter school operators — including Moskowitz — may not identify their schools as community schools, many nonetheless offer support services to students and their families, said James Merriman, CEO of New York City’s Charter School Center.

“I think that if you were to talk with folks who have been running [charter] schools, they’d say that this was part of their program from the very beginning,” he said.

“‘Sweating the small stuff’,” he added, referring to a common refrain in the charter sector, “didn’t just mean in schools. It meant working with families.”

$1 billion

The tension between CPS enrollment declines and new schools

PHOTO: Tim Boyle/Getty Images
The West Loop neighborhood on the Near West Side is booming with new residents and corporate headquarters.

Chicago plans on opening a handful of schools in the next several years. But for whom?

Chicago Public Schools faces a critical decline in enrollment and is closing or phasing out four more schools on the city’s South Side as a result.

Yet the district just unveiled a new $1 billion capital plan that adds schools: an open-enrollment high school on the Near West Side and an elementary school in the Belmont Cragin community on the Northwest Side. That’s in addition to repurposing two old buildings to open classical schools in Bronzeville on the Near South Side and West Eldson on the Southwest Side.

CPS is soliciting feedback about the plan this Thursday ahead of next week’s board of education vote, but community organizers say the proposal shows a bias toward investments in or near high-growth, gentrifying areas of the city. Some complain the new schools will siphon enrollment and resources from current neighborhood options, and worry the schools are an election-year ploy that will exacerbate or enable gentrification. Others contend that the district’s spending still prioritizes white and mixed communities near downtown and on the North Side as opposed to majority black and Latino communities on the South and West sides.

Despite the criticism, and despite declines in city population and enrollment, CPS said it is taking a neighborhood-by-neighborhood approach to to creating new schools and academic opportunities. In a statement to Chalkbeat Chicago, CPS defended its decision to open new schools, despite enrollment declines, by citing community demand. And CPS CEO Janice Jackson told a room of business and nonprofit executives at the City Club of Chicago on Monday, “we can’t do great work without investing” — and not just in school staff, but in buildings themselves.

At a budget hearing later in the day, Chicago Board of Education President Frank Clark stressed the money was being allocated “with a great deal of focus on local schools that in the past had legitimate reason to feel that they were not prioritized as they should (be).”

The problem, still, is fewer and fewer families are enrolling their students at CPS.

Enrollment is declining at Chicago Public Schools.

The roughly 371,000 students enrolled at CPS this year is a 15 percent decrease compared with the year 2000, when enrollment topped 435,000, according to CPS data. And there’s no sign the numbers will trend upward soon:  The district projects about 20,000 fewer students to enroll in the next three years. The trends mirror population drops in Chicago, which has about 182,000 fewer residents than it did 18 years ago, according to Census data. More than 220,000 black residents have left since the year 2000.

One expert on neighborhood change in Chicago, Alden Loury of the Metropolitan Planning Council, said building new schools shouldn’t be part of a broad policy given the city’s population declines. However, he said new schools may make sense in certain areas.

“You may see pockets within the city where there’s a very clear difference happening,” he said.

Demographer Rob Paral, who publishes Chicago demographic data on his website, said while the city’s population might be down, some parts of the city that have grown, especially areas that are gentrifying and former white ethnic enclaves transformed by Latinos and immigrants.

“Chicago has got these microclimates when it comes to neighborhood change,” Paral said.

You’ll see what he’s saying in Belmont Cragin, a community just west of one of Chicago’s most popular gentrifying communities, where the population has ballooned as the overall city population has dropped.

A new elementary school for Belmont Cragin

Belmont Cragin is a quiet, working-class neighborhood full of single-family brick bungalows and two-flat apartments. Taquerias, Mexican boutiques, hair salons and auto bodies dominate commercial corridors that used to serve more Polish residents, who are concentrated on the northern end of the community.  Since 1990, Belmont Cragin’s population has increased 40 percent to 80,000 and changed from two-thirds white to 80 percent Latino. Paral said Latinos have moved from communities like Logan Square to the east, where gentrification pushed them out, and replaced aging white populations. Latinos have similarly transformed former enclaves for European immigrants on the Southwest Side, like West Eldson and Gage Park.

CPS said in its statement that community groups and leaders in Belmont Cragin advocated for the elementary school, and that CPS “shares these communities’ vision of expanding high-quality educational opportunities to children of all backgrounds.”

CPS wouldn’t say who in the Belmont Cragin community had asked for a new school. It wasn’t Rosa Reyes or Mariana Reyes (no relation). They said their children’s school, Burbank Elementary, is losing students and needing improvements to its roof, heating and cooling systems. The district labels Burbank, like most schools in Belmont Cragin, as efficiently using its space and not yet suffering  from under-enrollment — yet. Still, its student body is shrinking. Latino enrollment at CPS seems to be falling, too. Experts note that immigrants are coming to the city at much lower rates than in the past when they offset black population loss, and that birth rates have declined across the board. 

The mothers said CPS allowed a Noble Charter Network to open in 2014 that exacerbated enrollment declines at Steinmetz High School, and that the same happened to Burbank in 2013, when an UNO charter elementary opened a few blocks west of the school.

Steadily losing students costs Burbank funding, doled out per-pupil. That’s why they the parents support CPS’ new school proposal.

“It will be taking from the local schools,” Rosa Reyes said.

A push for a Near West Side high school

Drive west from Chicago’s central business district and you’ll pass through the Near West Side, one of the city’s 77 official community areas. However, those official boundaries also contain a racially and economically diverse mix of neighborhoods. East of Ashland, you’ll see the West Loop, home to mostly white and affluent residents, pricy condos, trendy restaurants, and a booming business community that includes corporate headquarters for Google and McDonalds.

But west of Ashland, as you approach the United Center where the Chicago Bulls play, you’ll find more low-income residents, public housing, and African-American residents. Like Belmont Cragin, the Near West Side has witnessed immense population growth in recent decades. White people have flocked to the area, especially the affluent West Loop, while the black population has plummeted. In 1990, about 66 percent of Near West Side residents were black and 19 percent were white. Nearly 20,000 new residents have moved in since then. Today, the Near West Side is 30 percent black and 42 percent white. An analysis by the Metropolitan Planning Council found that most African-Americans leaving Chicago are under 25, and low-income. Alden Loury, the council’s research director, said the city is struggling to retain young black people who might eventually establish families, and that many black Chicagoans have left seeking better job markets, more affordable housing, and higher quality schools.

CPS hasn’t announced where on the Near West Side it will put its proposed $70 million high school – but the community groups calling loudest for it are pro-business groups and neighborhood organizations led by mostly white professionals. The community group Connecting4Communities and the West Loop business organization the West Central Association have advocated for a new high school and see the mayor’s proposal as responsive to the growing community.

“Most of the high schools that people are comfortable sending their children to, the good ones, are selective enrollment,” said Executive Director Daniel O’Neill of Connecting4Communities.

He said that parents whose children don’t test into those schools—Jones College Prep, Whitney M. Young Academic Center, and Walter Payton College Prep —lack an acceptable option.

“Our neighborhood school, Wells, which is nowhere near our neighborhood, is so under-enrolled, and is not [a school] that people feel comfortable sending their children to,” he said. “When people see a school is so woefully under-enrolled, they just don’t have confidence in it.”

Wells Community Academy High School, which sits near the intersection of Ashland and Chicago avenues, also is mostly black and Latino, and mostly low income.

But O’Neill emphasized that high school request isn’t an effort to exclude any groups. He said the groups have a proposal for a new high school that draws on eight feeder schools, including a school serving a public housing development, to ensure the student body reflects the diversity of Chicago.

Loury of the planning council said it makes sense that as the Near West Side grows there’s a desire to satisfy that growing population. However, he found the idea of low enrollment at a predominately black and Latino school amid a boom in white population to be problematic. Parents might avoid sending their children to certain schools for various reasons, but a new building nearby furthers disinvestment in schools struggling to fill seats.

“It’s a pretty classic story in terms of Chicago and the struggles of integration and segregation,” he said.

A classical debate in Bronzeville

When it comes to CPS’ new school plans, line items don’t always mean new buildings, as evidenced by the two classical schools opening in existing structures in West Eldson on the Southwest Side and in Bronzeville on the South Side.  

Bronzeville Classical will open this fall as a citywide elementary selective enrollment school. Classical schools offer a rigorous liberal-arts curriculum to students who must test in. Last year, more than 1,000 students who qualified were turned away for lack of space, according to CPS, which is spending $40 million to expand three existing classical programs elsewhere.

“The district is meeting a growing demand for classical programs by establishing programs in parts of the city that do not have classical schools, like Bronzeville – making this high-quality programming more accessible to students in historically underserved neighborhoods,” the CPS statement read.

A spokeswoman for Alderman Pat Dowell, in whose ward the school is opening, responded to requests to interview the alderman with an emailed statement supporting the new Bronzeville school.

“It provides another quality educational option for families in Bronzeville and other nearby communities,” read the statement. “No longer will children from near south neighborhoods seeking a classical school education have to travel to the far southside, westside or northside for enrollment.”

However, some South Side residents see the classical school as problematic.

Natasha Erskine lives in Washington Heights on the Far South Side, but is Local School Council member at King College Preparatory High School in the Kenwood community near Bronzeville. She has a daughter enrolled at King, a selective enrollment high school. Before that, her daughter was in a gifted program at a nearby elementary school. Erskine supports neighborhood schools, but struggled finding schools that offered the kind of field trips and world language instruction many selective enrollment schools offer.

“I see the disparity, because it’s one we participate in it whether I like it or not,” she said.

Bronzeville is a culturally rich neighborhood known as Chicago’s “Black Metropolis,” where black migrants from the South forged a vibrant community during the Great Migration, building their own banks, businesses and cultural institutions.

And it retains a resilient core of committed black residents, but has suffered some decline and lost population like other black neighborhoods.  The community area that contains Bronzeville and Douglas has lost about half of its black population since 1990.

But Bronzeville is adjacent to the gentrified South Loop, which is grown increasingly white in recent years. And it’s a short drive  from Woodlawn, where the Obama Presidential Center is slated to be built. Paral, like other observers, predicts the Bronzeville is one of the areas between the South Loop and the Obama Library that will be further gentrified in coming years.

Jitu Brown, a longtime Chicago education organizer and community leader who heads the Journey for Justice Alliance, believes that the investments are an attempt to attract more white families to areas at a time when low-income people and African-Americans are being priced out and leaving the city. Brown added that creating more selective-enrollment schools is a different type of segregation: “You’re segregating talent.”

On Thursday, the district will solicit feedback about the spending plan via simultaneous public hearings at three different sites, Malcolm X College, Kennedy-King College, and Truman College. Here are the details.

Who's leaving?

63 teachers are leaving Detroit’s main district. Here’s a list of their names and former schools.

PHOTO: Getty Images

Is your child’s favorite teacher saying goodbye to the Detroit Public Schools Community District?

Last week, Detroit’s main district released the names of 63 teachers and 55 building staff members who retired or resigned by the end of June. We have a list of their names and the schools where they worked.

Rather than leave classrooms during the school year, teachers typically choose to retire or switch school districts while students are on break. This is only the first wave of departures expected this summer — one reason schools in Detroit are racing to hire certified teachers by the fall.

But for Detroit families, the teachers on this list are more than a number. Scroll down to see if an educator who made a difference in your child’s life — or your own — is leaving the district.

Teacher and staff separations in June 2018. Source: Detroit Public Schools Community District