problem solvers

From buying books to managing the lunchroom: Meet the behind-the-scenes teams that keep Success charters running

PHOTO: Monica Disare
Students participate in science class at Success Academy Harlem 1.

Success Academy — New York City’s largest and most controversial charter school network — is best known for its sky-high test scores. Critics chalk up the results to intense test preparation and strict discipline policies that they say force out challenging students, while supporters credit stellar teaching and exacting expectations.

But people within the schools also point to a less flashy but just as crucial secret to the network’s success: “operations” teams embedded in each of the network’s 46 schools that handle a mix of logistical matters — from ordering supplies to managing the lunchroom — and family support. When it comes to families, they help do whatever it takes to get students to class, whether that means getting subway passes for students traveling from homeless shelters or buying alarm clocks for students who are habitually late.

The mission of these behind-the-scenes teams is to attend to the myriad issues that arise inside a school on any given day — clogged toilets, upset parents, sick students — so that the educators and students can concentrate on teaching and learning.

“The way that I like to describe my job is I’m responsible for everything besides teaching kids,” said Ashlee Scott, who as the “business operations manager” leads the troubleshooting team at Success Academy Harlem 1. “We see it as like a customer-service situation.”

To an extent, part of the teams’ work echoes the philosophy behind “community schools,” which provide social and health services for students and their families on the premise that students can’t learn when they’re in distress. That approach has been championed by the city teachers union and their ally Mayor Bill de Blasio, two of Success CEO Eva Moskowitz’s frequent antagonists. But Success has put its own no-nonsense spin on the model, approaching the countless complications that arise from poverty as problems to be solved, like missing textbooks or broken computers — in line with the network’s philosophy that the hardships students endure outside of school should not excuse underachievement in the classroom.

“It’s holding kids accountable, holding yourself accountable, and giving them all the things that they need to be successful,” said Harlem 1 Principal Danique Day-Loving. “One of the things that they don’t need is to get off the hook.”

In each Success Academy school, teams of three to five staff members manage a range of logistical and administrative duties — time-consuming tasks that the principal and other administrators at most district schools often handle themselves. In addition to the school-based operations teams, Success schools also get support from the network, which provides curriculum, finds building space, and helps with hiring. (Some of Success’ work is bankrolled by private money — it expects to raise $43.5 million in private funds during the 2017 fiscal year to go towards opening new schools, according to a federal grant application — though officials say schools’ daily operations are financed with public funds.)

At Harlem 1, the five-person operations team answers phones, partners with the local police precinct around safety issues, makes sure snacks and lunch are served, oversees the nurses and custodians, and plans school events. They also communicate with students’ families, for instance, to figure out why a student has been showing up late or to mediate a disagreement between a parent and teacher. The school’s principal and instructional team also work closely with families, but the operation team’s support frees them up to focus on educational matters.

Whether it’s a logistical or a family issue, the team’s job is to troubleshoot.

For instance, when a Harlem 1 teacher noticed her library was running low on good books, Scott figured out which ones she needed and ordered them. When a fire destroyed a family’s apartment, Scott rounded up new uniforms and gift cards for the students.

When members of a family experience domestic violence, Scott’s team informs building staff who can and cannot enter the school. Recently, she helped a student transfer schools to make sure the abuser did not know where to find the student.

While it’s unclear exactly how this troubleshooting approach contributes to student learning, students at Harlem 1 do exceedingly well on the state exams. More than 90 percent of its students are black or Hispanic, 62 percent live in poverty, and 11 percent are homeless. Yet 80 percent passed the state English tests last year and 92 percent passed math, rates far above the city average and many wealthy school districts.

Success is not alone in attending to students’ out-of-school needs.

Mayor Bill de Blasio has made that a centerpiece of his education agenda. Under his administration, the city has infused over 200 community schools with a host of additional resources, including health clinics, extra social workers, and even washing machines. Each has a team devoted to boosting student attendance and a full-time director to coordinate the support services.

P.S. 154, a community school that sits a short distance from Success Academy Harlem 1, offers free dental screenings for students and English classes for their parents. P.S. 154’s community school director, Karoline Alexander, said her aim is to prevent student problems as much as respond to them. And yet, her expansive view of her role is very similar to Scott’s, the Success operations manager.

Her job, Alexander said, is to provide “everything kids need to be efficient besides going to school to learn to read and write.”

Despite the overlap between the work of Success’ operations teams and the city’s community schools, Success founder Eva Moskowitz has been critical of community-school proponents.

In her new memoir, she argues that advocates for that approach sometimes use children’s poverty as “an excuse for failing to teach them.” The idea that students can only learn in schools that address their health needs is “nonsense,” she says.

“While health care should undoubtedly be improved for poor children,” she writes, “inadequate health care isn’t a substantial factor in the failures of urban district schools.”

In fact, while many charter school operators — including Moskowitz — may not identify their schools as community schools, many nonetheless offer support services to students and their families, said James Merriman, CEO of New York City’s Charter School Center.

“I think that if you were to talk with folks who have been running [charter] schools, they’d say that this was part of their program from the very beginning,” he said.

“‘Sweating the small stuff’,” he added, referring to a common refrain in the charter sector, “didn’t just mean in schools. It meant working with families.”

Finding a home

Denver school board permanently co-locates charter elementary in middle school building

Students and staffers at Rocky Mountain Prep's first charter school in Denver cheer in 2012. (Photo by The Denver Post)

A Denver elementary charter school that was temporarily granted space in a shuttering district-run middle school building will now be housed there permanently.

The school board voted Thursday to permanently place Rocky Mountain Prep Southwest charter school in the Kepner Middle School building, where it is sharing space this year with three other school programs. Such co-locations can be controversial but have become more common in a district with skyrocketing real estate prices and ambitious school quality goals.

Rocky Mountain Prep Southwest is part of a homegrown charter network that has shown promising academic results. The network also has a school in Aurora and is expected to open a third Denver school next year in the northwest part of the city.

Rocky Mountain Prep Southwest was first placed at Kepner for the 2015-16 school year. The placement was supposed to be temporary. The district had decided the year before to phase out low-performing Kepner and replace it a new district-run middle school, Kepner Beacon, and a new charter middle school, STRIVE Prep Kepner, which is part of a larger network. The district also temporarily placed a third charter school there: Compass Academy.

Compass has since moved out of Kepner but the other four schools remain: Rocky Mountain Prep Southwest, Kepner Beacon, STRIVE Prep Kepner and the Kepner Legacy Middle School, which is on track to be completely phased out and closed by June 2019.

In a written recommendation to the school board, district officials acknowledged that permanently placing Rocky Mountain Prep Southwest at Kepner would create a space crunch.

The Kepner campus has the capacity to serve between 1,100 and 1,500 students, the recommendation says. Once all three schools reach full size, officials expect the schools will enroll a total of approximately 1,250 students. Rocky Mountain Prep Southwest currently serves students in preschool through third grade with a plan to add more grades.

“DPS facilities staff are currently working with all three schools to create a long‐term vision for the campus, including facility improvements that ensure all three schools have what they need to continue to excel,” says the recommendation from Chief Operating Officer David Suppes and Director of Operations and Support Services Liz Mendez.

District staff tried to find an alternate location for Rocky Mountain Prep Southwest but were unsuccessful, the recommendation says. The district does not have many available buildings, and competition for them among district-run and charter schools can be fierce. In northeast Denver, seven secondary schools are currently vying for the use of a shuttered elementary.

Future of Schools

Indianapolis needs tech workers. IPS hopes that George Washington will help fill that gap.

PHOTO: Dylan Peers McCoy

Indiana companies are looking for workers with computer expertise, and Indianapolis Public Schools leaders want their students to fill that gap.

Next year, George Washington High School will launch a specialized information technology academy designed to give students the skills to pursue careers in IT — and the exposure to know what jobs even exist.

“Half of what kids aspire to be is either someone they know does it or they’ve seen it on TV,” said Karen Jung, president of Nextech, a nonprofit that works to increase computer science preparation in K-12 schools. Nextech is partnering with IPS to develop the new IT program at George Washington.

For teens who don’t know anyone working in computer science, meeting role models is essential, Jung said. When teens see women of color or artists working in computer sciences, they realize there are opportunities for people like them.

“Once we put them in front of and inside of workplaces … it clicks,” Jung said. They believe “they would belong.”

The IT program is one of three academies that will open in George Washington next year as part of a broad plan to close nearly half of the district’s high schools and add specialized focus areas at the four remaining campuses. In addition to the IT academy, George Washington will have programs in: advanced manufacturing, engineering, and logistics; and business and finance.

The district is also moving to a model without neighborhood high schools. Students will be expected to choose high schools based on focus area rather than location. This year, many current high schoolers were required to reapply in an effort to make sure they enroll in academies that fit their interests.

The district will host a showcase of schools to help parents and students with their selections. The showcase runs from 10 a.m. to 2 p.m. Saturday at the Indiana State Museum.

Stan Law, principal of Arlington High School now, will take over George Washington next year. (Arlington will close at the end of this year.) He said the new academies offer an opportunity for students to see what they need to master — from soft skills to knowledge — to get good jobs when they graduate.

“I want kids to really make the connection of the purpose of high school,” Law said. “It is that foundation for the rest of your life, in terms of the quality of life that you are going to live.”

PHOTO: Dylan Peers McCoy
Stan Law

When the IT academy launches next year, students who select the program will be able to spend about one to two classes per year focused on information technology, said Ben Carter, who runs career and technical education for IPS.

Carter hopes the academies will reshape George Washington and other IPS campuses by connecting potential careers with the work students do everyday at school. Students who share a focus area will be in a cohort, and they will share many of the same core classes such as English, math and history, said Carter. Teachers, in turn, will be able to relate what students are studying in their history class to projects they are working on in the IT program, for example.

To show students what a career in information technology might look like, students will have the chance to tour, connect with mentors and intern at local companies.

“If I’m in one of these career classes — I’m in software development, but then I get to go to Salesforce and walk through and see the environment, to me as a student, that’s inspiring,” said Carter. “It’s like, ‘oh, this is what I can have.’ ”

He added. “It increases engagement but also gives them a true sense of what the career is.”