404 not found

New York City’s special ed tracking system malfunctioned more than 800,000 times per day, but changes are underway

PHOTO: Patrick Wall

Ever since New York City’s special education data system launched in 2011, it has been mired in technical difficulties. But a new report shows just how pervasive those glitches have been.

The report is the first release from a multi-agency group within the city that is working to fix the Special Education Student Information System — a key piece of infrastructure that is supposed to electronically track learning plans for more than 200,000 students with disabilities.

And while the report found that the city has made some strides in overhauling the system, it also paints a bleak picture of what special education teachers and administrators have been wrestling with. Here are a few examples from the report:

  • One category of user queries related to special education programmatic services on IEPs [individualized education programs], that previously failed about 800,000 times a day, no longer has any failures.
  • A “Missing Files” issue that resulted in HTTP 404 errors about 10,000 times a day, now occurs just 8 times a day.
  • A search-related problem that used to result in about 3,100 timeouts a day is down to just 600 timeouts a day.

Errors like these have long frustrated educators. At a forum last year, one teacher said she faced 41 error messages over a single two-hour span. Early on, the flaws forced so many educators to input data on nights and weekends that an arbitrator required the city to pay $38 million in overtime.

The system has contributed to another major problem: SESIS’s inability to communicate with various city databases means officials don’t know exactly how many students don’t receive mandated special education services.

The city is investing millions of dollars in staff and upgrades that officials have said will help solve some of these longstanding problems. In a statement, education department spokeswoman Toya Holness said the city was “working to implement these changes as quickly as possible,” though she did not provide an exact timeline for upgrades.

The city’s efforts are earning some praise, including from the public advocate, who sued the city last year claiming SESIS has caused $356 million in lost Medicaid reimbursements.

“The new assessment and recommendations from the DOE show a clear trajectory towards fixing this broken system, in line with what my office has called for,” Public Advocate Letitia James said in a statement.

Maggie Moroff, a disability policy expert at Advocates for Children, said the report validates the idea that problems with SESIS have persisted for years without being adequately addressed. But the bigger issue, she emphasized, is that many students with disabilities are going without services they need.

“We can’t wait,” Moroff said. “They have to be fixing [SESIS] and fix the service deficiencies in the system at the same time.”

second chance

An embattled Harlem charter school that serves kids with disabilities will be allowed to keep its middle school — for now

PHOTO: Alex Zimmerman
Opportunity Charter School

A Harlem charter school will be allowed to keep its middle school next school year, despite the fact that top city education officials have repeatedly ruled that it is too low performing to stay open.

That decision offers at least temporary relief for Opportunity Charter School, which has been embroiled in a dispute with the education department since March. The disagreement centers on whether city officials properly took into account the school’s students — over half of whom have a disability — when it judged the school’s performance.

The city’s education department, which oversees the school as its charter authorizer, tried to close the middle school and offered only a short-term renewal for the high school when the school’s charter came up for review earlier this year. The school appealed that decision, and was denied late last month.

But the education department is backing down from its position — at least for now. That reversal appears to be based mostly on logistics: A Manhattan Supreme Court judge has temporarily blocked the closure through at least mid-July in response to a lawsuit filed by the school and some of its parents last month, complicating the process of finding students new schools outside the normal admissions cycle.

“Students always come first, and given where we are in the school year, we will allow the middle school grades to remain open in 2017-18,” education department spokesman Michael Aciman wrote in an email on Thursday. Still, he noted, the department will continue to push to close the middle school in the future.

Kevin Quinn, a lawyer representing Opportunity Charter, said the city’s decision was the only responsible one, given that the school has already held its admissions lottery and made offers to parents.

“This is a wise decision by the [education department],” Quinn wrote in an email, “and [we] appreciate their acknowledgment that placement of this population at this time would be significantly disruptive.”

charter wars

Fariña won’t budge on decision to eliminate middle school at charter serving kids with disabilities

PHOTO: Patrick Wall
Schools Chancellor Carmen Fariña

For the second time in two months, the city’s education department has ruled that a Harlem charter school, which serves an outsized share of students with disabilities, should be forced to shutter its middle school.

In March, with Opportunity Charter School’s charter up for renewal, the city ruled that the middle school was too low-performing to remain open, and only offered a short-term renewal for the high school. OCS appealed the city’s decision to close the middle school, arguing that city officials had not sufficiently taken into account that over half its students have disabilities.

But on Friday, schools Chancellor Carmen Fariña upheld the city’s original decision, effectively denying the school’s appeal. “Charter schools must do more than just enroll these special populations,” according to Fariña’s letter to the school, which city officials refused to disclose upon request and was independently obtained by Chalkbeat.

“They must demonstrate that they are retaining such students and serving them well,” she wrote. “Unfortunately, it is clear from the data that OCS has not done that.”

The standoff between OCS and the city highlights a larger dilemma about how to fairly evaluate charter schools that serve high-need populations, and exactly how effective a charter school must be to justify its existence.

A dispute with the city also flared up five years ago, when it tried to close Opportunity Charter entirely — a decision that was later reversed.

Still, Fariña’s decision is unsurprising: After all, OCS was effectively appealing to the same people that recommended closing down its middle school in the first place. (The education department is Opportunity Charter’s authorizer, giving it the authority to decide if the school should be allowed to stay open.)

But Friday’s decision is unlikely to be the final word on whether the city gets its way. Opportunity Charter School filed a lawsuit against the education department last week that challenges the city’s rationale for closing its middle school. And on Monday, a Manhattan Supreme Court judge allowed the school’s middle school admissions process to move forward for next year so the court can consider the merits of the case.

In the meantime, “Nothing will change, the status quo continues,” said Kevin Quinn, a lawyer who is representing the school. He said the court will hear arguments May 18, and will decide whether to keep the middle school open as the case unfolds.