Here, in a series we call “How I Lead,” we feature principals and assistant principals who have been recognized for their work. You can see other pieces in the series here and pieces in our sister series “How I Teach” here.

Andrea Smith, assistant principal at Niwot High School in the St. Vrain Valley district, was surprised when a normally well-behaved student received an out-of-school suspension. But she soon found out from the boy’s parents that he had been suffering from severe depression and anxiety.

Smith quickly got the school counselors involved and they worked with the family to get the student the help he needed.

Smith, who was named the 2018 Colorado Assistant Principal of the Year for Secondary Schools, talked to Chalkbeat about how she approaches student discipline, what happened when a teacher observation took a strange turn, and why laughing at work is a must.

This interview has been condensed and lightly edited.

What was your first education job and what sparked your interest in the field?

My first education “job” was when I worked with sixth graders as a part of a spring break camp. I was a senior in high school, and I had been laser-focused for several years on preparing to go to college for animal science and becoming a veterinarian. I went home that day and told my parents I had changed my mind — I wanted to be a middle school science teacher.

Fill in the blank. My day at school isn’t complete unless I __________. Why?
Laugh out loud at least three times. I think having a sense of humor when working in a middle school or high school is really important. I want students and teachers to understand how much I love my job, and I think being able to have fun and laugh is the best way to show that.

How do you get to know students even though you don’t have your own classroom?
Moving from the classroom into leadership, I was most worried about being able to continue building strong relationships with students. I use every opportunity to get to know students: popping into classrooms, greeting students as they come in for the day, spending time in the counseling office, working with student council, and training students to help with iPad deployment. I can better support all of our students when I can build relationships. It is not always easy, but I try to be available for students as much as possible.

Tell us about a time that a teacher evaluation didn’t go as expected — for better or for worse?
One time I evaluated a newer science teacher, and the students loved her! They were nervous for her, and I could tell they wanted the lesson to go well. I was impressed by their devotion to the success of their teacher. At one point in the lab, she walked up to a group of students and talked to them about the data they had collected. She wondered how their data had been so accurate and consistent. One student very quietly explained to her that they had made up really consistent data to “show that it was a good lab so she would get a good evaluation.” She handled the situation well, and we talked (and laughed) afterward. She had obviously built great relationships with her students, and it was fun to see how much they supported her.

What is an effort you’ve spearheaded at your school that you’re particularly proud of?
I am really proud of working with our learning technology coach and district support staff to design a professional development structure that gives voice and choice to our teachers. I believe that we have true experts at Niwot High School — in both content and instruction. Creating a professional development format that highlights that expertise and builds a platform for sharing that with others is something I have loved doing.

How do you handle discipline when students get into trouble?
Everybody makes mistakes. I think it is really important to remember that students should always be treated with respect and dignity regardless of the choices they have made. When approaching a discipline incident, I work hard to never make assumptions about a student. It is important to get the entire story and ensure that students feel heard and valued. It is not about what they did … It’s about what they do next.

What is the hardest part of your job?
Balancing it all. I love my job, but every day is different and challenging in its own way. Assistant principals wear a lot of different “hats,” and sometimes it is hard to switch gears and get it all done in a day.

Tell us about a memorable time — good or bad — when contact with a student’s family changed your perspective or approach.
Several years ago, there was a discipline incident with a student where he was suspended out of school. I knew the behavior was out of character for the student, but I wasn’t sure what was really going on. I met with his parents and learned that he was struggling with severe depression and anxiety. I was able to partner with our counselors to help the parents better understand the resources available to help the student. This situation taught me that there is almost always more going on beneath the surface, and it is only by working with parents and families that I can truly support students in finding success in life and at school.

What issue in the education policy realm is having a big impact on your school right now? How are you addressing it?
We are still working on adjusting our teacher evaluation system as a part of the policy shift associated with Senate Bill 10-191. Each year we have improved the process to better support teacher growth and student achievement gains in my district. Our adjustments have increased teacher buy-in and ownership. Clear connections and alignment between building goals, teacher evaluation, and professional development is something we strive to achieve.

What are you reading for enjoyment?
“The Fault in Our Stars” by John Green. I have seen the movie and now I am crying my way through the book, too.

What’s the best advice you ever received?
Live your values. A school leader early in my career reminded me that a philosophy of leadership is only as good as my ability to live it each day. She urged me to work every day to act in ways that illustrate my values as a leader. I have always appreciated this advice, and I think it has helped me remember the importance of day-to-day interactions within the big picture of leadership.