testing trouble

Delays with computer-based state tests cause headaches at some New York schools

PHOTO: Getty images

Hundreds of New York state students experienced problems taking computer-based state tests Wednesday morning, officials confirmed, potentially causing some schools to postpone the exams.

Questar Assessment, Inc., which develops New York state’s third-through-eighth grade reading and math exams, “experienced delays in the delivery of computer-based tests to students in some schools this morning,” according to Emily DeSantis, a spokeswoman for the state’s education department. “Questar has been working to resolve this as quickly as possible.”

Roughly 700 students had trouble submitting their exam responses, according to Brad Baumgartner, Questar’s chief operating officer. He also said some students had trouble logging in to take the test, but it was not clear how many. Students were eventually able to login, Baumgartner said, adding that student responses would not be lost even if they had trouble submitting them.

“Students who were testing wouldn’t have even noticed,” he said. Questar officials said the problem was related to a separate company Questar uses for “hosting” services.  

The problem did not affect students in New York City since none of the city’s students take the computer-based tests, according to Will Mantell, an education department spokesman. Officials said that the state successfully administered computer-based tests to 32,000 students on Tuesday.

New York State United Teachers, though, released a statement outlining problems in other parts of the state. In Victor, Saranac Lake and Spencerport, teachers were unable to administer the tests properly because of “technological failures,” the union said, an some Yonkers students received “system error” messages when answering questions.

“If children are going to sit for state standardized tests and are prepared to do their very best, the State Education Department must be able to guarantee that the tests are fair and accurate, and they don’t leave kids anxious and rattled,” NYSUT Executive Vice President Jolene DiBrango said.

This is not the state’s first problem with Questar: In January, state officials revealed that Questar experienced a data breach that affected roughly 50 students. (Baumgartner said the company has initiated additional safeguards after that incident.)

While only 28,000 students took last year’s state exams on computers (and another 60,000 took computer-based trial tests), the state hopes to eventually move all students to computer-based testing. Wednesday’s hiccup could make the switch to computer-based testing more difficult.

New York hired Questar in part to quell testing anxiety after the state’s former test vendor, Pearson, made a series of missteps that inflamed the grassroots backlash against the state tests. Questar’s roughly $44 million contract runs through 2020 and requires the company to develop computer-based exams, in addition to paper tests.

But other states have also experienced problems with the company. Last year, roughly 9,400 Tennessee students received incorrect test scores due to a glitch in Questar’s test-scanning program. And in Missouri, the state education department threatened legal action against Questar after a design problem with its exams meant that they could not be used to evaluate districts or compare student performance across the state, according to the St. Louis Post-Dispatch.

Baumgartner, the Questar official, said the company takes all problems seriously, and the company was flying about 10 employees to New York to ensure the rest of testing goes smoothly.

“Anytime a student’s experience isn’t optimal it’s something we take really seriously,” he added. “In our world there is no such thing as a minor incident.”

Monica Disare contributed.

NEW MOMENT

Tennessee’s struggling state-run district just hired the ‘LeBron James’ of school turnaround work

PHOTO: Yalonda M. James/The Commercial Appeal
Sharon Griffin was the first chief of schools for Shelby County Schools. Starting in May, she will be the next leader of Tennessee's state-run district.

In hiring a Memphis native to save its most vulnerable schools, Tennessee is hedging its bets that she can finally get the job done.

Sharon Griffin’s new job is to fix the state’s struggling Achievement School District and use her experience to strengthen the relationships with local districts across the state.

But can she right the ship and make everyone happy?

“I know through my experience and the relationships I’ve built that we cannot only focus and prioritize our work, but strengthen the relationship [between local districts and the state] so all of our schools can be great places of learning,” Griffin said during a conference call this week.

Tennessee’s achievement district started out as the cornerstone of the state’s strategy to improve low performing schools in 2012. It promised to vault the state’s 5 percent of lowest-achieving schools to the top 25 percent within five years. But the district hasn’t produced large academic gains. It’s struggling to attract students and retain high-quality teachers. And local districts don’t like it because the state moved in and took over schools without input.

But as Tennessee works to make its state the national model of school achievement, naming a revered, longtime home-grown leader as point person for school turnaround is seen by many as a jolt of badly needed energy, and a savvy move in a state education system divided into many factions.

“I think it is a game-changer,” said Rep. Raumesh Akbari, D-Memphis, who has championed legislation to refine the achievement district. “The ASD badly needs a strong leader…. She definitely could be the bridge to bring us over troubled water in Tennessee.”


Read more about what Griffin’s hire means for the school district she is leaving behind. 


Education Commissioner Candice McQueen stressed during the call that Griffin’s appointment does not mean state-run schools will return to local control, even as she acknowledged that the district is at a turning point. It’s now the state’s tool of last resort.

“Whether that is transitioning a school back into the district when it is ready or whether it’s to intervene and move a school into the Achievement School District,” McQueen said. “This particular moment is about a person who can lead all of the state interventions as well as the specificity of the ASD.”

For Bobby White, the founder and CEO of a Memphis charter organization in the achievement district, the appointment signals a new chapter ahead. Griffin will directly oversee the district’s 30 charter schools in her new role.

He has been around for the highs and lows of Tennessee’s six-year experiment in state-run turnaround work.

“It feels like we got LeBron James, you know?” said White, who runs Frayser Community Schools. “It feels like she will have a vision and take us where we have been needing to go.”

PHOTO: Caroline Bauman
Frayser Community Schools CEO Bobby White has seen the highs and lows of the turnaround district.

Part of that vision will be finding new ways for charter schools and local districts to work together. In her roles as assistant commissioner of School Turnaround and chief of the Achievement School District, Griffin will oversee more than just the state-run district. She will have a hand in turnaround efforts across the state, such as a new partnership zone in Chattanooga. In the partnership zone, state and local leaders will work together to create mini-districts that are freed from many local rules.

Griffin stressed earlier this week that building relationships and fostering collaboration are among her top strengths — efforts that the state has failed in as local districts have sparred with state-runs schools over enrollment, facilities, and sharing student contact information.

“We have a level playing field now,” Griffin said. “I want to be clear, it’s not us against them. It’s a chance to learn not only from what ASD has been able to do alongside charter schools, but a chance to learn from each other as we move forward.”

Marcus Robinson, a former Indianapolis charter leader, said Griffin’s dynamic personality will be enough to get the job done.

“Dr. Griffin is magnetic,” said Robinson, who has helped raise money for Memphis schools through the Memphis Education Fund.

“She is the type of person who disarms people because she’s so authentic and genuine,” he said. “But she’s also experienced and wise and she knows school turnaround work.”

Griffin leaves behind a 25-year award-winning career with Shelby County Schools, the local district in Memphis. She has been a teacher and principal. She spearheaded the district’s turnaround work, and now serves as chief of schools. She will start her new role in May and will stay based in Memphis — something community members have long asked for.

Student at Frayser Achievement Academy.
PHOTO: Kyle Kurlick
A student walks through the hall of Frayser Achievement Elementary School, a state-run school.

Steve Lockwood has watched the state’s reform play out in his Memphis neighborhood of Frayser, whose schools were home to some of the first state takeovers.

When the state first started running schools in Frayser, it was with the promise that the academics and culture would improve, said Lockwood, who runs the Frayser Community Development Corporation.

“The ASD has struggled to deliver on their mission,” Lockwood said. “But the last few months have been modestly encouraging. The ASD has seemed willing to admit mistakes and shortcomings.”

Lockwood said he sees Griffin’s appointment as a commitment by the state to bettering relationships in Memphis — and added that he was surprised she signed up.

“It’s a tribute to the ASD that they have enough juice left to attract someone like Dr. Griffin,” Lockwood said.

unforced error

Mayor de Blasio says education department has culture of frivolous harassment complaints

PHOTO: Patrick Wall
Mayor Bill de Blasio

A “hyper-complaint dynamic” within the city’s education department explains why so few of the harassment claims made against the agency are substantiated, Mayor Bill de Blasio said Wednesday.

“It’s pretty well known inside the education world of some people bringing complaints of one type or another for reasons that may not have to do with the specific issue — and this is not just about sexual harassment,” de Blasio said at a press conference.

“We have to investigate everything but it is a known fact that unfortunately there has been a bit of a hyper-complaint dynamic sometimes for the wrong reasons.”

The mayor’s comments come less than a week after the city released statistics that show nearly 500 education department employees filed sexual harassment complaints over the past four years — but just seven of the complaints were substantiated, according to the New York Times. That means only 2 percent of complaints were found to have merit — compared with nearly 17 percent at other agencies citywide.

During a question and answer session with reporters, de Blasio repeatedly said the education department has a cultural problem when it comes to reporting misconduct.

“I can’t parse out for you who was sincere and who was insincere and what type of offense,” de Blasio said. “I can’t get there. I can tell you the fact it’s unfortunately a part of the culture of an agency that is changing that we need to address.”

De Blasio quickly tried to walk back some of his comments on Twitter.

The mayor’s comments come as activists worldwide have raised awareness about sexual harassment, sparking the #MeToo movement. One element of that conversation has been the  importance of taking harassment claims seriously instead of dismissing them. More than three-quarters of the city’s teachers are women, according to the Independent Budget Office.

De Blasio’s responses drew sharp criticism from Michael Mulgrew, president of the city’s teachers union. “Our teachers have a tough enough job that they don’t have time to make frivolous claims,” he said in a statement.

Schools Chancellor Richard Carranza, who was accused of gender discrimination when he was a top school district official in San Francisco, said the education department has increased the number of investigators who look into such complaints.