Speaking Out

Testmaker: What went wrong with TNReady

The head of the company that created TNReady accepts blame for this year’s botched rollout of Tennessee’s new standardized online assessment, but says the subsequent delays in delivering printed testing materials were unavoidable.

Measurement Inc. president and founder Henry Scherich says Tennessee Education Commissioner Candice McQueen’s decision to scrap the online assessment on the first day of testing in February set in motion a chain of logistical quagmires that were impossible to overcome.

Once McQueen ordered districts to switch back to paper tests, his company found the sudden task of printing and delivering up to 5 million documents this spring overwhelming, if not impossible.

Henry Scherich
Henry Scherich

“I understand the frustration of superintendents and the state department,” Scherich said. “Having said all of that, this was a huge job that we took on and there’s been no testing company in the country — in the world, probably — who has taken on the task of printing and shipping this many tests in this short a period of time, and we really struggled with it.”

Last week, the Tennessee Department of Education informed district leaders that many of the testing materials wouldn’t arrive in time for the opening of this week’s final TNReady testing window — the latest in a series of delivery delays that has wreaked havoc in districts and classrooms across the state. State leaders placed the blame squarely on Measurement Inc.

In an interview this week with Chalkbeat, Scherich acknowledged that developing and delivering TNReady in a new online platform was the biggest job that his 36-year-old Durham, N.C.-based company has ever undertaken — perhaps too big given the one-year deadline.

He offered a behind-the-scenes look at the snafus and challenges. At the same time, he insisted that TNReady is a strong test and — once its delivery platform is fixed — the assessment can can help Tennessee reach its accountability goals.

Measurement Inc. won the bid to create Tennessee’s test for grades 3-11 math and English language arts in October of 2014, only months after a vote by the Tennessee legislature prompted the Department of Education to pull out of PARCC, a consortium of other states with a shared Common Core-aligned assessment. The company would have a year to develop a test for Tennessee. A small number of high school students on block schedules would take the test in the fall of 2015, with the bulk of students in grades 3-11 taking it the following spring.

TNReady marked an unprecedented shift for Tennessee and, like PARCC, was supposed to be online and aligned with the current Common Core State Standards.

"It was a failure in some respects because we were supposed to design a system that would take 100,000 students in at one time."Henry Scherich

It was also an unprecedented task for Measurement Inc., which had never before developed and delivered a state’s entire online testing program.

But on Feb. 8, the very first day of statewide online testing, the test buckled as more and more students logged on. Even so, leaders of Measurement Inc. were surprised when McQueen quickly pulled the plug on the online assessment, and announced that the state would switch to paper-and-pencil versions.

Here’s what happened, according to Scherich:

Online ‘crash’

Scherich says that, first of all, the system never “crashed” on the first day. Students’ screens never went blank. Instead, he calls what happened “infrastructure saturation.” As more and more students logged on, their cursors began to spin, signaling that the test was taking longer to load than it should have.

What was the problem? Ultimately, Scherich says, there weren’t enough servers for the volume of students online, causing the system to clog up as more and more students logged in. He declined to speculate on how long it would have taken to fix the problem and add more primary servers, but said that it would have been possible to get back on track.

“We could have duplicated the system,” he said. “We would have said to half of the state, you work on these 64 servers and the other half work on another set.”

About 48,000 students logged on that day, and about 18,000 submitted assessments. It’s unknown the number of students who weren’t having troubles with the test, but stopped after McQueen sent an email instructing districts to halt testing.

“It was a failure in some respects because we were supposed to design a system that would take 100,000 students in at one time… We had a problem with 48,000,” Scherich said.

Printing delays

Scherich says the subsequent delays come down to this: There were a lot of tests to be printed, and not a lot of printers available on short notice. Overall, the switch to printing meant Measurement Inc. had to scramble to print answer sheets and test booklets for grades 3-11 amounting to 5 million documents — when only weeks before, they hadn’t planned on printing any.

"There’s been no testing company in the country — in the world, probably — who has taken on the task of printing and shipping this many tests in this short a period of time ..."

Measurement Inc. worked with the Department of Education to transfer different versions of the tests from computer to paper. Each test had several versions with different field test items embedded within.

“You can’t just push the button on the computer and have the test be printed out,” he said. “The formatting is all different.”

In the meantime, Measurement Inc. sought out printers who were able to fulfill the large order quickly. Through 36 years in testing, the company had a lot of connections, but only three printing plant operators said they were up to the task. Eventually, two backed out, leaving Measurement Inc. with one: RR Donnelley based in Chicago.

“It’s a large printing company, and they had plants all over the U.S. They printed one or more of the tests or the answer documents in 11 different printing plants around the country,” he said. “So we were getting tests from Minnesota, Missouri. They ran a lot of night shifts to do that for us.”

Once the tests and answer sheets arrived at Measurement Inc., they had to be sorted and distributed to schools. That’s 5 million tests, spread across nearly 1,000 schools.

The last documents arrived from the printer last Saturday, and Measurement Inc. is rushing to get them out in the next two to three days, Scherich said.

Tight timeline

Measurement Inc. had about a year to develop the test and roll out an online system for the entire state. In comparison, PARCC, the online assessment that Tennessee originally was slated to use, was developed in about five years.

Though Measurement Inc. had been working on its online platform for six years and used it previously in other states, including Tennessee for its writing test, the company had never before undertaken a state’s entire testing program.

Measurement Inc. not only developed the TNReady tests for math and English language arts, but also put the content for science and social studies on its online platform, known as MIST.

He said a lot was done right in developing TNReady, including the recruitment of 400 Tennessee teachers to help write test questions designed to measure critical thinking skills.

“I think that our staff and the state of Tennessee staff did an excellent job in building an assessment,” he said. “The math test is a good test. (English language arts) is a good test. Tennessee has a good catalog, a good library of test items for the future.”

appropriate instruction

Special education in tumult as Adams 14 faces resignations, parent complaints

Javier Abrego, superintendent of Adams 14 School District, speaks to parents at a forum April 17, 2018. (Photo by Hyoung Chang/The Denver Post)

Just weeks from the end of the school year, Ed Collins found out that his 7-year-old son was not getting all the instruction he was supposed to get to address his attention deficit hyperactivity disorder.

Collins said the school in Adams 14 owed his son 18 days of instruction. Much of the time lost was due to suspensions that were contrary to his child’s special education plan, he said.

Likewise, Samantha Ochoa recently found out that her son, a freshman at Adams City High School, is failing all of his classes. Under a plan to address his learning disability, Ochoa said, the school owes him 650 hours of instruction.

The two parents’ stories are among many in the Adams 14 school district in Commerce City, which has had a tumultuous year with special education. A mass midyear exodus of top administrators and teachers has led to confusion at schools, a rotating crew of substitutes, gaps in services, and students not getting the education and support they need.

According to federal law, students who are identified with special needs must receive appropriate help so they can learn. Legally, schools must follow those students’ individualized education plans, although complaints don’t often go to court.

Javier Abrego, the superintendent of Adams 14, a district under a state plan for turnaround, and school principals refused to discuss the issues parents raise. To protect student privacy, school officials generally do not comment on the cases of individual students. But in a prepared statement, Abrego wrote that the district is “not aware of any IEP non-compliance concerns” – even though people have raised issues at school board meetings and during a community meeting earlier this month.

The silence of the district administration is a change for a district whose previous special education staff was dubbed “the dream team.”

“They were able to take a situation, whether it was brought to them by the parent or someone else and say, ‘let’s figure this out,’” said Paula Christina, a child and family advocate for ARC of Adams County, a nonprofit that helps families of special needs children. “You don’t always have that collaboration and skill set with all the districts.”

“It really saddens me to see how things have fallen apart,” Christina said. “Something is not working at the top level at the administration.”

Instead of responding to parents’ charges, district officials have highlighted efforts to teach students at some schools social and emotional skills. But one principal said that while the work is beneficial, it doesn’t help students with severe needs.

The staffing problems in the district have, as of April, included administrators. The district’s director of student services – who oversees special education – resigned, leaving for an assistant director job in Denver. On the next tier, three special education coordinators who help schools create and troubleshoot plans for students with special needs also resigned and will leave at the end of the school year.

Many special education teachers also have left, although officials would not provide numbers. Anecdotally, other administrators, teachers, and union officials say it has been a bad year.

According to a roster of special education teachers still working in late April, two elementary schools had just one teacher left, although the schools also have paraprofessionals.

Hanson Elementary School, where the district’s records show there are 50 students on special needs plans, has one teacher certified to teach special education. Rose Hill Elementary, which has 60 students with special needs plans — including some in a program for students with severe needs from across the district — also had just one teacher as of April, down from three at the start of the year.

That has led to a succession of substitutes filling in.

At Rose Hill, Collins said that his 7-year-old’s classroom teacher has helped his son a lot, but his assigned special education staffer is always changing, something that is particularly rough for his son.

“They’ve been using substitutes,” Collins said. “He doesn’t like change. I’m a single parent. His mom’s gone and his older sisters are with their mom. So he thinks that everybody that cares about him leaves him.”

Families say change is difficult for many children with special needs.

Because special education teachers are considered a hard-to-staff position across the country, many teachers and parents worry about filling so many positions by next school year.

Superintendent Abrego’s prepared statement notes the district is “exploring all options, including incentives to attract special education professionals to the district.” A spokesman also said the district will reconsider appropriate staffing levels once a new director of student services has been hired.

One change that has already been planned is to move the special needs program from Rose Hill to Central Elementary school next year in an effort to get more space and to pool resources of both schools special needs programs.

Apart from staffing, parents and teachers claim there are also problems in the district’s process for identifying students who have special needs, and then gaps in serving them.

Ochoa’s son at Adams City High School, for example, went through most of the school year with teachers unaware that he had a plan for his special needs and needed accommodations, she said.

“They kept assuring me everything was good,” Ochoa said. “That they were modifying his work. But they weren’t.”

The district recently offered Ochoa’s son a one-on-one tutor to help make up the instructional time, but it will likely go into the summer. Ochoa said her son is weary of the plan.

“He tells me, ‘Mom, I feel stupid, I just want to drop out,’” Ochoa said.

Other parents and teachers point to gaps in services for students with severe emotional or social needs.

Because of budget limitations, district officials say that they can only afford to have a districtwide program at one school for students with severe social or emotional needs. This year, that program is serving middle school students.

Kim Cini, the district’s assistant director of student services, said there aren’t many students identified with severe emotional or social needs in elementary or high school, but for those that are, the special education teams at schools can determine how to serve that student in a regular classroom, or if absolutely necessary, students can be sent to get services out of the district.

Currently there are 25 Adams 14 students that the district is paying to receive services elsewhere. That’s down from 38 out-of-district placements last year.

But integrating those students into regular classrooms can be challenging. Barb McDowell, president of the teachers union in Adams 14, said that in those cases teachers need help from qualified special education staff. Without it, McDowell said teachers are also seeing more behavior issues among all students.

With the district’s turmoil, parents complain that their children’s needs are being overlooked. Shelly Hebel said her 14-year-old daughter, who was diagnosed with severe anxiety, depression, and a learning disability, could have used more mental health help specific to her social and emotional needs this year.

Instead, Hebel found out recently that Adams City High School wasn’t following her daughter’s special education plan. Among the requirements of the plan, Hebel said, teachers needed to allow the girl to leave classes early so she could walk across the campus before hallways are crowded. The girl’s emotional problems got so bad, she stopped going to classes.

Hebel said her oldest daughter had similar issues years ago and ended up dropping out of school, so she says this time she’s not taking chances. She is pulling her daughter out of school and will send her to the district’s alternative high school next year.

Meanwhile the district’s assistant director of student services, Cini, is trying to keep other projects moving forward, which she said could help improve services in the district.

“I know that intervention and prevention is our ticket out of constant crisis,” Cini said.

Union president McDowell said some teachers blame this year’s problems in part on cuts made in the current school year to the number of mental health professionals such as counselors and psychologists at schools.

“There was a lot of pushback on that, so next year every school will have a full-time mental health worker,” Cini said. “Everybody’s going to have that.”

In Adams 14, district officials say the responsibility of making sure a student’s plan is being followed belongs to each principal.

Annie Fahnestock, a special education teacher who resigned in January from Rose Hill, said the schools need more oversight.

“It was all left up to the coordinators and the director of special education,” Fahnestock said.

Christina said that she has seen changes that concern her, including instances where principals haven’t been as receptive to suggestions or the district’s ideas about inclusion of students in general education classrooms.

In November, for example, parents complained that the new school administration at Rose Hill was discriminating against students in the districtwide program for severe needs and making them feel unwelcome.

Her nonprofit group provided a training at the school, including for the principal and other staff, on how to talk about disability and how to be sensitive to students’ needs.

Teacher Fahnestock said the district’s special education coordinators and director came to her school often to share their concerns about special education programming with her principal.

“But in the end, it was more like it’s her building,” Fahnestock said. “So she gets final say.”

beyond high school

Report: Memphis students from poor families less likely to have access to advanced coursework

PHOTO: By Glenn Asakawa/The Denver Post via Getty Images

While most high school students in Tennessee’s largest district have access to advanced courses to prepare them for college, most of those classes are concentrated in schools with more affluent families.

Of the 14 high schools in Shelby County Schools that offer more than 40 advanced classes, all but one have a lower percentage of students from poor families than the district.

Those schools educate slightly more than half of high school students in the Memphis district. In contrast, about a quarter of high school students are in schools with 20 or fewer advanced courses, according to a new district report.

District officials say those course offerings in the 2017-18 school year are closely correlated with the size of the school: The larger the student population, the more likely the school is to offer advanced courses. The concentration of schools with more affluent students was not examined in the report.

PHOTO: Shelby County Schools

The findings are scheduled to be presented at next week’s school board meeting as part of the district’s monthly check-in on various statistics on teaching and student learning.

Taking advanced classes in high school introduces students to college-level coursework and in many cases allows them to skip some college classes — saving students thousands of dollars. And because students from low-income families, who make up about 59 percent of Shelby County Schools, lag behind their more affluent peers in college enrollment, they are encouraged to take more advanced courses.

Advanced courses include programs such as such as Advanced Placement, dual enrollment, International Baccalaureate, and honors courses.

Jessica Lotz, the district’s director of performance management who will present the report, said this year’s numbers are better than last year. Since her last report on the topic, three schools now offer advanced courses for the first time.

Staffing is the biggest barrier to offering more advanced courses, she said. So, additional teacher trainings are planned for the summer.

And district plans are underway to increase the number of students taking those courses. The district is also pursuing federal funds to help students from low-income families pay for dual enrollment courses, and also encouraging area colleges to lower the number of students needed to take a class so that smaller schools can participate.

The number of students taking advanced courses is part of the state Department of Education measure of a being ready for college, or a “ready graduate,” under its new accountability plan.

Scroll down to the bottom of this story for a full chart on the number of advanced courses by high school.

Here are the 14 schools with 40 or more advanced courses each:

  • White Station High (143 advanced courses)
  • Central High (116)
  • Middle College High (98)
  • Germantown High (95)
  • Cordova High (79)
  • Overton High (75)
  • Ridgeway High (74)
  • Bolton High (56)
  • Southwind High (55)
  • Whitehaven High (52)
  • Hollis F. Price Middle College High (46)
  • Kingsbury High (45)
  • Memphis Virtual School (43)
  • East High (42)

Note: The number of courses offered refers to unique advanced courses that are available at a given school, not the total number of times/sections the same course is offered for different groups of students.

Four high schools did not offer any advanced courses: Legacy Leadership Academy, a charter school; The Excel Center, an adult learning school; Newcomer International Center, a new high school program for immigrant students; and Northwest Prep Academy, an alternative school.

Of the advanced courses, International Baccalaureate, a high-profile certification program for high school students worldwide, was the least common. Just three more affluent high schools — Ridgeway, Germantown, and Bolton — offered those courses, according to the district’s data.

Dual enrollment, another category of advanced courses, are taught in partnership with an area college and count toward a postsecondary degree. Though the share of Shelby County Schools students taking dual enrollment courses has increased from about 5 to 9 percent since 2014, the percentage slightly decreased this year compared to last school year.

Most of the high schools, offer a total of 183 dual enrollment courses. But only four of the 16 charter schools in the report offered those classes.

About half of high schools in the district offer a total of 194 Advanced Placement courses, which culminate in a test at the end of the year that can count toward college credit if students score well enough. Most of those classes are concentrated in seven more affluent schools.

Those schools are:

  • White Station High (39 AP courses)
  • Central High (20)
  • Cordova High (15)
  • Kingsbury High (13)
  • Overton High (13)
  • Whitehaven High (11)
  • Southwind High (10)

Honors courses, which count toward an advanced high school diploma but do not count for college credit, were the most common with just over 1,000 across the district. Only seven schools, which were either charter schools or alternative schools, did not offer any honors courses.

One of Shelby County Schools’ goals is to increase the percentage of students prepared for college by 2025. Currently, about 90 percent of students who graduate from the district would be required to take remedial classes in college because of low ACT scores, according to state data. That’s usually a sign that their high school did not adequately prepare them for college classes.

A state report released last fall examining where students go after high school showed that 56 percent of Shelby County Schools’ graduating class of 2016 went on to enroll in a four-year college or university, community college, or technical college. That’s compared to 63 percent of students statewide.

One of the report’s recommendations to boost that number was to improve partnerships with universities and increase the number of advanced course offerings — a recommendation Lotz emphasized Tuesday.

Shelby County Schools partners with the following universities and colleges for dual enrollment courses: Bethel University, Christian Brothers University, LeMoyne Owen College, Southwest Tennessee Community College, Tennessee College of Applied Technology, University of Memphis, and William Moore College of Technology (Moore Tech)

Below you can find the advanced course offerings at each district-run and charter school in Shelby County Schools. Below that you can view the district’s full report.